Senior Carrier Representatives

Job ID: R45621

Senior Carrier Representatives

Primary Location: Sao Paulo, Sao Paulo Brazil

We're looking for a highly motivated and strategic professional to join our team as a Senior Carrier Representative. In this role, you'll play a critical part in executing strategic freight moves, securing capacity, and ensuring seamless operational performance that meets and exceeds customer expectations.

You'll be responsible for building strong carrier relationships, negotiating rates, and driving innovative transportation solutions. If you thrive in a fast-paced environment, excel at problem-solving, and are passionate about delivering results through collaboration and strategic thinking-this is the opportunity for you.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Execution:

• Ensures committed, awarded, open board, priority and/or strategic freight moves in accordance with customer expectations by matching capacity to shipments
• Takes ownership of strategic freight opportunities. Engages and aligns internal resources (account management, operations, leadership) to ensure alignment, resource prioritization and participation in strategic capacity solutions. Secures capacity and ensures optimal execution by creating and/or executing SOPs and adhering to best-in-class business processes and mutually agreed upon KPI's
• Provides day to day problem resolution; identifies issues, determines the best course of action, and implements solutions. Works closely with internal partners (account management, operations, or leadership) on shipment updates, problem resolution and/or operational execution

Capacity Procurement:

• Secures capacity by balancing a healthy portfolio of committed capacity as well as taking inbound calls based on interest generated from load boards, calling carriers, negotiating rates, and making buying decisions
• Ensures capacity meets specific load requirements
• Utilizes internal pricing tools to purchase capacity within cost parameters and at market rates
• Interprets carrier analytics and leverages other tools and resources to guide informed buying decisions
• Has autonomy to source capacity and negotiate commitments with carriers for volume, lane, and/or rates in alignment with longer term and/or strategic business opportunities
• Is focused on developing alternative capacity to aligned business such as drop trailer, dedicated capacity and multi-leg movements as well as traditional coverage
• Collaborates with the service line on longer term engagements such as drop trailer, dedicated capacity, etc. in their aligned business

Internal and External Relationships:

• Maintains and grows relationships with existing carrier accounts through regular phone calls, emails and/or face to face visits
• Develops new carrier relationships by researching carriers in the marketplace, generating leads, calling potential carriers, initiating contact with key stakeholders and qualifying the account
• Based upon carrier needs, will participate and/or lead carrier account reviews either independently or with collaboration from their manager; evaluates current and future business needs, discusses recent wins/losses and identifies opportunities for additional business
• Establishes contacts and builds relationships to form an internal network of resources

Quality:

• Drives the automation of carrier activities (automation compliance) in accordance with company strategy
• Ensures quality expectations are met on all assigned business
• Complies with expectations as defined in internal trading rules
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• High School diploma or GED
• Carrier sales experience

Preferred:

• Bachelor's degree from an accredited college or university
• Knowledge of CHR products and services including managed carriers, automation products, other tools like carrier recommender
• Proficiency in customer relationship management and business KPIs
• Strong ability to persuade, motivate, negotiate, and influence others
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results
• Excellent communication skills, verbal and written
• Driven, enthusiastic, and highly motivated
• Ability to build strong relationships
• Strong prioritization skills and works with a sense of urgency
• High attention to detail
• Values a diverse and inclusive work environment

Disclaimer:

• This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Protect Yourself from Fraud: At C.H. Robinson, we prioritize candidate safety. You will never be asked to pay fees or share your personal financial details during our recruitment process.

Your Health, Wealth, and Self

Your total well-being is the foundation of our business. As you achieve, we succeed. We invest in your professional growth and development, and our benefits support your financial, family and personal goals. Because we care about you, we offer the following competitive benefits:

• Private Medical Insurance
• Dental Insurance
• Life Insurance
• Paid Time Off to Volunteer in Your Community
• Meal/Food Vouchers
• Daycare Allowances
• Child Birth Credit

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.