Senior Technical Account Manager

Há 7 dias


São Paulo, São Paulo, Brasil Signifyd Tempo inteiro R$120.000 - R$240.000 por ano

PLEASE SUBMIT YOUR RESUME IN ENGLISH
As a Senior Technical Account Manager, you are responsible for the successful onboarding of Signifyd's customers, as well serving as the post-sales technical advisor to key Latin American merchants. You will work cross-functionally with multiple internal teams to employ Signifyd's implementation methodology and ensure timely integrations. As the merchant's technical contact and at times the first touchpoint for technical topics, you will play a critical role in ensuring a world-class onboarding experience for new clients, as well as serve as the technical account manager for major customers. The portfolio of your customers will include all sizes from medium-sized businesses in the SMB space, to larger Enterprise merchants in Latin America.

Responsibilities
:

  • Integrate customers utilizing various partners and platforms. These include customized OMS / eCommerce API integrations as well as VTEX, Shopify, Magento, Big Commerce and NetSuite partnerships. You will also interface with and assist the System Integrators (SIs) that our customers employ. You may be responsible for working with internal teams to ensure that the customer has the appropriate SI for their implementation.
  • Partner closely with our customer success team as the go-to person for main technical needs, both in the integration phase, as well as in post-sales activities.
  • Communicate integration status to key client stakeholders and document progress toward milestones
  • Fully understand Signifyd's implementation methods utilizing the most up-to-date practices
  • Keep a clean onboarding portfolio with regular and transparent updates kept in CRM
  • Own timely delivery of key integration milestones. Many integrations will have bespoke requirements and milestones and success criteria. Your responsibility is to identify and clearly define those milestones and ensure they are achieved.
  • Leverage customer testimonials to create more efficient implementation processes
  • Collaborate with internal Signifyd teams to swiftly escalate and resolve integration roadblocks. As a strong team player, you will communicate resolutions to internal stakeholders as well as to the customer
  • Work cross-functionally to continue to make the onboarding experience better for our customers. Cross-functional work may interface with product, risk, marketing, and engineering. During off-season times, this work may be a substantial part of your job
  • Build strong relationships with our internal products team to provide feedback and guidance on our product's satisfaction of user needs.
  • You may be responsible for providing Signifyd Console training to customers
  • Embody Signifyd values and serve as a role model for team members. You are responsible for onboarding new members into the team as their buddy, supporting their initial client conversations as well as enabling them to complete technical tasks associated with an integration
  • We work in an evolving space. You will be responsible for documenting and sharing best practices for internal utilization
  • Become a Subject Matter Expert (SME) so that your knowledge domain can contribute across the business

Requirements for position
:

  • A clear understanding of API terminology (e.g., GET, POST, PUT, JSON, Webhook, Listeners..) and tools (e.g., Postman, Github, etc...)
  • Experience with JSON, Python, APIs, PHP, and/or other web, programming, scripting tools
  • Proficiency with reporting tools (Looker), troubleshooting tools (Postman, SQL) and management tools (Salesforce)
  • 4 years of technical experience with SaaS solutions.
  • Ability to examine complex situations, develop associated action plans, and guide peers towards achieving key goals
  • Demonstrated passion for e-commerce or technology services
  • Excellent written communication and presentation skills
  • Timely responses to external and internal stakeholders
  • Resourceful, detail-oriented when needed, highly organized, and creative
  • Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
  • Ability to lead conversations with executive stakeholders
  • Fluent English
  • Background in eCommerce, financial/payment systems, and/or fraud mitigation is desirable.
  • Spanish language proficiency is desirable.

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Signifyd's Applicant Privacy Notice


  • Technical Account Manager

    3 semanas atrás


    São Paulo, São Paulo, Brasil GRAPHISOFT Tempo inteiro

    Join to apply for the Technical Account Manager role at GRAPHISOFT 1 month ago Be among the first 25 applicants Join to apply for the Technical Account Manager role at GRAPHISOFT Graphisoft empowers teams to design great buildings through award-winning software solutions, learning programs, and professional services for the AEC industry. Our...

  • Technical Account Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil Radware Tempo inteiro

    Technical Account Manager - Cloud Services (Sao Paulo, brazil) - Q)**Technical Account Manager - Cloud Services **(Sao Paulo, Brazil)**_Position overview:_****_Responsibilities:_**- Build strong and positive relationships with customers in CALA- Manage the customer from onboarding, through the life cycle and ongoing Activities- Perform and provide detailed...


  • São Paulo, São Paulo, Brasil RELX Tempo inteiro

    OverviewRELX is seeking a Senior Technical Account Manager. You will collaborate with customers and account managers to maximize the value of the world's leading email-based risk assessment solution, driving reduced fraud, lower friction, and increased profitability. The role requires a consultative mindset, strong analytical skills, and a focus on...


  • São Paulo, São Paulo, Brasil Dfense Tempo inteiro R$80.000 - R$120.000 por ano

    Vaga: Account Manager Sênior – Região SulA Dfense Security está fortalecendo sua operação na Região Sul do Brasil e procura um(a) Account Manager Sênior para liderar nossa atuação em RS, SC e PR.Estamos montando a base da operação, e por isso buscamos alguém com perfil hunter, com energia para abrir mercado, construir oportunidades e gerar...

  • Technical Account Manager

    3 semanas atrás


    São Paulo, São Paulo, Brasil Corning Tempo inteiro

    Candidatar-se agora- Candidatar-se agoraIniciar**Por favor, aguarde...****Data**:8 de nov de 2024**Localização**: Sao Paulo, São Paulo, BR, **Empresa**:Corning**Technical Account Manager (65680)**:Pursues, secures, and executes profitable business opportunities with new and existing customers to support the achievement of the division's or region's sales...

  • Technical Account Manager

    3 semanas atrás


    São Paulo, São Paulo, Brasil SHIELD Tempo inteiro

    SHIELD is the world's leading risk intelligence company, empowering online businesses to stop fraud, build trust, and drive growth. Powered by the latest AI technology, SHIELD combines cutting-edge device fingerprinting with its proprietary Global Intelligence Network to detect new and unknown fraud threats in real time. SHIELD offers a range of solutions...

  • Technical Account Manager

    3 semanas atrás


    São Paulo, São Paulo, Brasil Aspect Software Inc Tempo inteiro

    Aspect employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values Urgency, Accountability, and Results. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting...

  • Technical Account Manager

    3 semanas atrás


    São Paulo, São Paulo, Brasil Sinch Tempo inteiro

    Overview Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch...


  • São Paulo, São Paulo, Brasil Sinch Tempo inteiro R$104.000 - R$156.000 por ano

    Description Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel...


  • São Paulo, São Paulo, Brasil Sinch Tempo inteiro US$70.000 - US$120.000 por ano

    Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.Whether you need to verify users or craft omnichannel campaigns, Sinch makes it...