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Junior E-commerce Operations Manager
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Job Description
LG Electronics do Brasil Ltda
"Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all.
With a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly global scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.
Our management philosophy, ""Jeong-do Management,"" embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom, fostering a collaborative work environment.
Join us and become a part of a company that is not just about creating solutions for a better life, because at LG, Life's Good."
You will be responsible for ensuring the operational excellence of LG's E-commerce, translating leadership strategies into efficient, integrated, and measurable operational processes. This position requires a strong background in operations, supply chain, and digital channels, with the ability to work collaboratively across departments, always focusing on performance, fluidity, and process optimization.
What you'll do:
- Implement and execute operational processes defined by the E-commerce leadership team;
- Manage order flows, deliveries, exchanges, and returns, ensuring traceability and operational quality;
- Ensure proper integration between Customer Service, logistics, marketplaces, external partners, and internal teams;
- Monitor and report operational KPIs, suggesting improvements based on data and market trends;
- Act as PMO for operational processes, ensuring deadlines, quality, and efficiency;
- Oversee compliance with SLAs across logistics, commercial, and customer service partners;
- Document workflows, policies, and operational procedures, promoting standardization and excellence;
- Create and update operational manuals for internal team use;
- Provide support to technical teams (IT, Platform, CRM) with practical day-to-day inputs.
What you Must Have:
- Bachelor's degree in Business Administration, Engineering, Logistics, Economics, Information Systems, or related fields;
- Postgraduate/MBA is a plus but not mandatory if compensated by solid practical experience;
- Experience in E-commerce, Supply Chain, Logistics, or related operations;
- Background in structured companies with high operational demands (retail, consumer goods, electronics, etc.);
- Experience with systems integration, ERPs, and E-commerce platforms;
- Ability to act as a liaison between commercial, technical, and customer service teams;
- Strong knowledge of end-to-end E-commerce operations and integrations with marketplaces (API, ERP, OMS, etc.).
Nice if you Have:
- Familiarity with CRM and Customer Service tools (e.g., Zendesk, Salesforce, Freshdesk);
- Understanding of digital supply chain (dropshipping, fulfillment, transportation);
- Financial acumen: margin, mark-up, profitability;
- Advanced Excel/Google Sheets and knowledge of BI tools (Power BI, Tableau, Looker, etc.);
- Advanced English.
Work Model:
- 100% On-site.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable federal, state, or local law.
