Business Operations Manager

Global Operations

Business Operations Manager - Global Business Solutions SMB - LATAM

Location

:

Sao Paulo

Employment Type

:

Regular

Job Code

:

A35321

Responsibilities

Team Introduction

TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

About the Role

We are looking for a passionate and experienced Business Operations Manager to partner with the Regional Head of SMB, Latam. As the Business Operations Manager, you are focused on establishing and maintaining high standards of project management, processes, and best practices to ensure the successful execution of key strategic initiatives for SMB Latam. We have two roles: One roles main focus will be partnering with the TikTok Shop team and the other will be focused on project management, process improvement, and best practice building for SMB Sales in Latam.

You'll closely partner with Sales Leaders, Strategy, Product, TikTok Shop and Marketing teams to address core business opportunities and challenges. We are looking for a proactive, motivated individual who excels in a dynamic and fast-paced environment. With a strong desire to learn and innovate, you will be adept at solving complex problems and delivering solutions that benefit SMB teams across the Latam region. In this role, you will define project goals and scopes, ensure effective communication across various functions and regions, and continuously enhance business solutions for global clients. The desired candidate for this role has experience working with E-commerce platforms.

Responsibilities

Building collaboration across SMB Latam:

• Creates and maintains forums for key reporting and engagement, including managing documentation, schedules, coordinating meetings. This extends to assisting with budgeting and financial tracking, with a goal to optimize team/management alignment;
• Facilitates clear communication channels between stakeholders to ensure alignment of goals, expectations, and activities throughout a project lifecycle. This includes regular status updates, progress reports, and meetings with key stakeholders;
• Develops and leads initiatives to foster collaboration and engagement across a multi-country sales team, with the goal of creating opportunities for recognition and cross-team interaction, all in alignment with the broader SMB [Insert Region] mission and vision;
• Build and maintain productive relationships with internal and external stakeholders; facilitate effective decision-making by presenting project updates, risks, and recommendations to senior leadership and steering committees.

Business strategies impacting growth priorities:

• Build and demonstrate a proficient understanding of the SMB Latam Sales business and larger SMB ecosystem to influence key priorities and workstreams;
• Owns or represents Latam specific business opportunities or gaps that require continuous project monitoring, identify potential risks and issues, and implement proactive mitigation strategies to ensure successful project delivery within defined constraints;
• Establish and maintain project governance frameworks, processes, and best practices to ensure consistency, transparency, and adherence to standards across the organization.

Qualifications

Minimum Qualifications

• Minimum 6 years of relevant project or program management, operations or a related field;
• Experience in working with Senior Business Leaders and ability to build strong relations with cross functional partners in a multi-faceted organization;
• Experience in designing and facilitating complex, multi-faceted projects spanning across different teams, across countries, preferably in a global or multinational environment;
• Strong understanding of project portfolio management, resource allocation, risk management, and project prioritization in alignment with organizational strategies;
• Excellent communication skills in English, both written and verbal, to effectively present findings and recommendations to stakeholders across different cultures and regions;
• Proficiency in data analysis and reporting with the ability to capture data, draw conclusions and clearly articulate trends, insights and recommendations to senior leadership;
• Global travel is required.

Preferred Qualifications

• Proven expertise in project management methodologies and tools with the proven ability to work in a fast paced and ambiguous environment;
• Proven experience working with Go-To-Market, Strategy & Operations functions is desired;
• Strong entrepreneurial spirit that can develop and lead a new initiative from the ground up; thrive in ambiguity
• Digital ad sales experience is a great asset;
• Strong understanding of business functions within large organizations and ability to navigate through complex and ambiguous organizations;
• As we work with product teams based in our parent company Headquarters, business fluency in Mandarin would be a bonus for this role.

Job Information

About ByteDance Brazil

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us