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Account Manager

Há 4 horas

São Paulo, São Paulo, Brasil Hyland Tempo inteiro


Overview

Hyland is seeking a driven and commercially focused Account Manager to manage and grow our portfolio of active accounts across Cono Sur (Argentina, Chile, Uruguay, Paraguay). Although this role manages existing customers, we are specifically seeking someone with strong hunter skills, a professional who is proactive, persistent, and comfortable identifying new opportunities within and beyond the current account base.

NOTE: This is a hybrid role based in São Paulo, Brazil (Vila Olímpia), and requires full professional fluency in Spanish, along with strong business communication skills in Portuguese and English.

Responsibilities

  • Manage a portfolio of active customers across Cono Sur, ensuring strong relationships and consistent account health.
  • Identify new revenue opportunities within existing accounts (upsell, cross‑sell, expansion).
  • Develop tailored account plans to drive customer engagement and long‑term growth.
  • Maintain strong understanding of customer needs, business models, and market dynamics.
  • Proactively generate new opportunities within assigned territories, including whitespace and underdeveloped accounts.
  • Build and maintain a healthy pipeline by prospecting, qualifying, and advancing opportunities.
  • Conduct outreach and develop relationships with new stakeholders across Cono Sur.
  • Partner with Marketing and Sales to execute targeted business development strategies.
  • Lead key conversations with Spanish‑speaking customers, including onboarding, quarterly business reviews, and renewal cycles.
  • Ensure high customer satisfaction and early identification of risks.
  • Act as a trusted advisor, connecting customer business goals with company solutions.
  • Work closely with Sales, Presales, Customer Success, Product, and Marketing teams across LATAM.
  • Provide customer insights to internal stakeholders to improve product adoption and strategic decisions.  


Basic Qualifications

  • Based in Brazil, with availability for hybrid in‑office work (São Paulo - Vila Olimpia).
  • Experience in SaaS, technology, software, or digital services strongly preferred. 
  • Professional fluency in Spanish (required).
  • Advanced Portuguese and English (preferred).
  • 3–6+ years of experience in Account Management, Sales, Business Development, or Customer Success.
  • Strong hunter mindset—comfortable with prospecting, pipeline creation, and revenue generation.
  • Experience managing accounts in Cono Sur or broader LATAM markets is a plus.
  • Ability to build relationships with decision‑makers across multiple industries.
  • Excellent communication, negotiation, and presentation skills.
  • Organized, proactive, and able to manage multiple accounts and opportunities simultaneously.
  • Someone who manages accounts but thinks like a hunter.

What you can expect next

  • Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us
  • Interview Process:
    • Recruiter Screen 
    • Hiring Manager Interview 
    • Final round with (HM, Team member, and/or cross-functional partners)
    • Offer

Benefits & Contract Type

Your recruiter will share more details throughout the process - feel free to ask about our Benefit packages

Hyland Brasil - CLT - Indefinite-term contract

Welcome to #HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.