Implementation Specialist

Há 2 dias

Greater São Paulo Area, Brasil Veesion Tempo inteiro R$40.000 - R$80.000 por ano

Context

Veesion is experiencing rapid growth following its successful Series B funding round. This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.

Are you dynamic and have a sense of service? Then you may be our future Operation Specialist for the
Brazilian
&
American
markets

We are looking for a polyvalent person to make part of our Operations Team.

As an
Operations Specialist
, you will be the first point of contact for our clients, playing a vital role in delivering a seamless technical experience. You'll manage remote installation processes, assist clients step-by-step, and provide first-level technical troubleshooting and maintenance support. Your collaboration with our Technicians and ability to escalate issues when necessary will be key to maintaining service excellence.

Your Responsibilities

  • Act as the primary contact for clients during the installation process;
  • Guide clients through remote installations, ensuring all systems are correctly configured and operational;
  • Provide timely and efficient first-level technical support and troubleshooting to identify and resolve basic issues;
  • Support clients with maintenance-related questions and minor technical interventions.
  • Collaborate closely with Technicians, escalating more complex technical issues, when needed;
  • Ensure all client interactions and technical updates are properly recorded in Salesforce;
  • Contribute to the continuous improvement of operational procedures and client support resources.

Your Profile

  • Experience in a customer-facing technical support or operations role;
  • Strong problem-solving skills;
  • Basic technical knowledge of systems, networks, or IT environments (hardware/software familiarity);
  • Excellent communication skills and the ability to explain technical concepts in a user-friendly way;
  • Organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment;
  • Team player who thrives in a collaborative, cross-functional setting;
  • Portuguese Native Speaker & Fluent in English
    .

Why joining Veesion ?

  • Joining this ambitious project in a hyper-growth phase will open opportunities for your future career in sales (internally and externally).
  • Get familiar with cutting-edge, AI technologies.
  • Receive personalized onboarding and support to enhance your sales skills.
  • Overachieve to gain more responsibilities: we value performance not seniority.
  • Join a company with an international work environment (2 offices, 28+ nationalities).

Benefits

  • Contractor Hiring Model (PJ);
  • Health Insurance;
  • Joining a company that fosters diversity, equity, and inclusion;
  • Work with a motivating team in a very dynamic working atmosphere;
  • Flexibility & work/life balance.

A fast and transparent recruitment process

We are committed to providing you with a quick, three-step recruitment process:

  1. A first interview with our Talent Acquisition Specialist.
  2. A second interview with our Operations Team Leader.
  3. An interview with our Operations Manager.

Convinced?
Then don't hesitate and apply now

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