Order Entry Supervisor

Overview
HYDRATIGHT by ENERPAC TOOL GROUP - Who we are?
Enerpac Tool Group Corp. is a premier industrial tools, services, technology and solutions provider serving a broad and diverse set of customers in more than 100 countries. The Company makes complex, often hazardous jobs possible safely and efficiently. Enerpac Tool Group's businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Milwaukee, Wisconsin. Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC.

Hydratight is a global provider of specialized on-site service solutions that deliver unrivaled levels of safety, reliability, and performance across a vast array of industries and applications. Hydratight services are focused on achieving and maintaining asset integrity, reducing the operational cost and improved safety for its customers.

For further information on Enerpac Tool Group and its businesses, visit the Company's website at

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Summary - Basic Function Of The Role
The Order Entry Lead's primary function is to process distributor, customer, and inter-company product orders within Oracle to generate sales orders and invoices while managing the work schedule and on-site performance of other order management specialists. This role serves as a key liaison between Sales, Operations, Customer Service, and Logistics to ensure timely and accurate fulfillment of orders while maintaining a high level of customer satisfaction. The ideal candidate is detail-oriented, organized, and thrives in a fast-paced, deadline-driven environment.

Work Schedule:
11a-7p

Location:
In-office Monday - Thursday, Friday optional work-from-home
*Rua São Lourenço, Nºs 239

São Lourenço

Niterói - RJ

Brazil
Annual Compensation Range*
BRL R$58,000

BRL R$72,000

Job Duties And Responsibilities

• Manage and oversee in-person work schedules, email inbox management, and Salesforce case assignments for the India-based order entry team.
• Accurately and efficiently enter customer order information into our ERP system. This may include manually typing item numbers or copying and pasting item numbers from PDF purchase orders. Attention to detail is essential. Orders may arrive by email or through SalesForce case support management.
• Troubleshoot purchase order errors such as incorrect product item numbers, incorrect pricing, and/or obsolete or inactive items. Provide corrections to the purchase order own for approval and reentry.
• Promptly and effectively address customer inquiries on pricing and availability, scheduled delivery dates, shipment tracking, order acknowledgements, and invoices. Escalate all inquiries on expedited shipments, delayed shipments, or product selection to the sales operation specialist team.
• Follow established work instructions, contribute to potential process improvements, and develop collaborative relationships with internal partners (sales operations specialists, field sales teams, IT, and operations).
• Identify and report incorrect or suspicious lead times, pricing, or product information to manager.
• Have a customer-first approach that prioritizes professional and polite email communications, a commitment to rapid response times, and over-communication of troubleshooting steps.
• Perform all other responsibilities as may be assigned by management.

Skills And Competencies

• Experience with Oracle or a similar order-management ERP system.
• Previous experience booking distributor orders for a product manufacturer is preferred.
• Must be able to learn quickly and operate independently, but with a team environment.
• Ability to multi-task and adapt to schedule changes.
• Strong organizational skills and attention to detail.
• Exceptional communication and interpersonal skills (written/oral).
• Proficient in speaking, writing, and reading English required.
• Computer skills include knowledge of Oracle, Microsoft Windows software suite (Outlook, Teams, SharePoint, Excel, Word, etc.), and Salesforce.
• Strong presentation and problem-solving skills preferred

Education And Experience
High school diploma or GED equivalent required; Prior order entry experience in an industrial or manufacturing environment is preferred; or equivalent combination of education and experience.

Physical Demands
Employee may have to lift documents/work materials up to 30 pounds in weight. Employee will have to be able to walk/climb to a variety of primary work locations, including traveling by air/auto to remote sites. This can include occasional ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like. Employee will need to listen, understand, and speak with team members in person, telephonically, and electronically at all levels within a diverse workforce and with supported organizations. Employee can work in front of a personal computer and telephone for long periods of time. Will have repetitive motions that include the wrists, hands, and/or fingers.

Work Environment
Primary work environment is temperature-controlled office setting or a typical warehouse environment where following appropriate safety protocols at the location would be required. While in the warehouse, employee may be exposed to high/low temperatures, outdoor elements (such as precipitation and wind), high levels of noise, hazardous conditions, poor ventilation, small and/or enclosed spaces, or adverse environmental conditions.

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Direct Reports
N/A

Key External Contacts/Clients
Commercial Team

Customer Focused Relationships

EEO Statement
Enerpac is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. We are committed to creating an inclusive environment for all employees and applicants and encourage candidates of all backgrounds to apply.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please reach out to us at:
If you're looking for a unique, exciting career with variety and potential for growth, Enerpac Tool Group offers challenges and rewards for people on a global scale.