Support Agent
Há 2 dias
Location : Remote – Brazil - Full-Time Why You Should Join Us
Join a global team committed to delivering exceptional technical support and system reliability. As a VX Maintain/Observe - Support Agent, you'll play a critical role in ensuring the stability and performance of VX systems that power our operations worldwide. We value collaboration, continuous learning, and creating an inclusive environment where your contributions make a real impact.
What You'll Do
- Monitor VX Maintain/Observe systems to ensure uptime and optimal performance.
- Respond to alerts and incidents, perform initial diagnostics, and escalate when necessary.
- Execute routine maintenance tasks and system health checks.
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
- Document incidents, resolutions, and system changes in support tools.
- Contribute to internal knowledge base articles and process documentation.
- Participate in shift rotations to provide 24/7 coverage as required.
What You Bring
Must-Have Qualifications
- Experience in technical support, system monitoring, or IT operations.
- Familiarity with VX platforms or similar enterprise systems.
- Strong analytical and troubleshooting skills.
- Ability to work independently and manage time effectively in a remote setting.
- Excellent communication skills in English and Portuguese.
- Comfortable using ticketing systems and monitoring tools.
Nice-to-Have Skills
- Experience with incident management frameworks (e.g., ITIL).
- Knowledge of scripting or automation tools.
- Exposure to cloud platforms or infrastructure monitoring.
What You'll Get
- Remote work flexibility – work from anywhere in Brazil.
- Competitive compensation and benefits package.
- Professional growth opportunities, including training and career development programs.
- Inclusive and collaborative team culture that values diversity and innovation.
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