Client Success Manager

1 semana atrás

Brasil Vidpros Tempo inteiro R$40.000 - R$60.000 por ano
The Role:

You will be responsible for :

  • Serve as the primary point of contact for clients outside of their daily editing needs. Addressing their concerns and requests via call and email.
  • Build and maintain strong relationships with clients to drive long-term satisfaction and retention.
  • Address and resolve any client issues, escalations, or conflicts in collaboration with the appropriate teams, ensuring a positive outcome.
  • Regularly review client usage and provide insights on how to maximize their subscription value. Offer guidance on additional services or upgrades when applicable.
  • You'll occasionally handle inbound calls from potential clients.
  • Collect and analyze client feedback to identify areas for service improvement and relay insights to internal teams.
  • Monitor and report on client success metrics, ensuring clients meet their goals with the services provided.
  • Implement strategies to reduce churn and increase client loyalty.
  • Work closely with the sales, editing, and operations teams to ensure client needs are met and that workflows are streamlined.
Ideal Profile:
  • You have at least 3 years experience within a Client Success or related role.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are a strong networker & relationship builder
  • You are highly goal driven and work well in fast paced environments
  • You pay strong attention to detail and deliver work that is of a high standard
  • Excellent English Communication with a Neutral/American accent
  • Ability to resolve issues and ensure client satisfaction.
  • Background in video editing using Adobe apps
  • Comfortable with US working hours
What's on Offer?
  • Opportunity within a company with a solid track record of performance
  • Fantastic work culture
  • A role that offers a breadth of learning opportunities

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