NOC Team Leader

Ceragon (NASDAQ: CRNT) is the global innovator and leading solutions provider of end-to-end wireless connectivity, specializing in transport, access, and AI-powered managed & professional services. Through our commitment to excellence, we empower customers to elevate operational efficiency and enrich the quality of experience for their end users.

Our customers include service providers, utilities, public safety organizations, government agencies, energy companies, and more, who rely on our wireless expertise and cutting-edge solutions for 5G & 4G broadband wireless connectivity, mission-critical services, and an array of applications that harness our ultra-high reliability and speed. Ceragon solutions are deployed by more than 600 service providers, as well as more than 1,600 private network owners, in more than 130 countries.

Through our innovative, end-to-end solutions, covering hardware, software, and managed & professional services, we enable our customers to embrace the future of wireless technology with confidence, shaping the next generation of connectivity and service delivery. Ceragon delivers extremely reliable, fast to deploy, high-capacity wireless solutions for a wide range of communication network use cases, optimized to lower TCO through minimal use of spectrum, power, real estate, and labor resources - driving simple, quick, and cost-effective network modernization and positioning Ceragon as a leading solutions provider for the "connectivity everywhere" era.

Position is located in Rio de Janeiro, Brazil

We are looking for a qualified NoC Team Leader to be a part of our company. Your role as NoC Team Leader will be to coordinate and oversee the activities of the front office team to ensure network operation and Managed Service delivery and efficient delivery workflows.

Your key duties and responsibilities as a Team Leader would be:

• To set clear team goals and KPIs aligned with customers SLA commitments.
• Organize and assign duties and tasks to NoC team members.
• Monitor team members' performance during the shift and make sure that all processes and operation procedures are running smoothly and ensure duties are completed accurately, efficiently, and timely.
• Handling any network outage crisis and provide the smart way of crisis handling based on crisis type.
• Do regular performance evaluations and communicate with team members about their performance.
• Create a healthy and motivating work environment and atmosphere
• Monitor team performance and report on metrics
• Discover training needs and provide coaching
• Get feedback from team members and resolve any issues or conflicts
• Provide all network reports and all needed audit reports for network operations and team performance.
• Identify improvement opportunities and act accordingly.

Must:

• Excellent verbal and written communication skills.
• B.Sc. in Telecommunications/Computer Science or equivalent.
• Proven experience of at least five years in network operation and team management.
• Strong technical presentation skills.
• Team player with experience training and mentoring.
• Excellent English (verbal and written);
• Customer Service Oriented – Friendly, cheerful and helpful to network stakeholders.
• Multi-Task – Ability to handle more than one task at the same time.
• Confidentiality – Maintain team member and work nature confidentiality.

Advantage:

•  Proven experience in defining processes and work procedures for Managed Services
• ITIL, PRINCE2 trainings or similar
• Ability to work independently and provide guidance to others on the team.
• Experience in working across multiple teams globally
• Experience in Backhaul and Access networks with multi-vendor equipment.