Customer Service Agent I-gaming
2 semanas atrás
The Wow
At Betsson, our Customer Service team is at the heart of everything we do. We're not just solving problems – we're building relationships and shaping the player journey. This role is a fantastic opportunity for someone who wants to grow in a dynamic, multicultural company with a strong global presence in iGaming.
A taster of what you will be involved with
- Responding to customer inquiries through live chat,
phone
and email in a professional and friendly manner
- Responding to customer inquiries through live chat,
- Providing guidance and problem-solving assistance for players navigating the platform, transactions, or account issues.
- Collaborating with other teams (Payments, Responsible Gaming, Fraud, etc.) to ensure a seamless player experience
What we are looking for
- Native-level Portuguese and strong English communication skills.
- Previous experience in customer support or hospitality roles – ideally in a tech or online environment.
- Availability to work
rotational shifts
, including nights and weekends. - A team player with a proactive mindset and a genuine desire to help customers.
What we offer
- Office in Sao Paulo
- Training and career development opportunities within a fast-growing global company.
- Competitive salary, benefits package, and amazing team culture.
Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone We recognise it may not be for the faint-hearted, but if you're a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you'll fit right in.
Challenge accepted?
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