Customer Service Engineer

Há 2 dias


Caxias do Sul, Rio Grande do Sul, Brasil GE HEALTHCARE Tempo inteiro R$60.000 - R$120.000 por ano
Job Description SummaryAs a Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance all GE HealthCare Imaging equipment like CT, MRI, Cath Lab, C-ARMs, PETCT, Ultrasound etc and ensuring customer satisfaction in the assigned area.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference buildsJob DescriptionRoles and Responsibilities
  • Technical: Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems
  • Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
  • Business growth: Assists in the growth and direction of business in his/her geographic area
  • Productivity: Responsible for Warranty and PMS contract cost control
  • Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
  • Installation: Plays a leading role in complex and multifunctional rooms
  • Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
  • Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team.
  • The incumbent will be based out of Ludhiana and will support the nearby territories
Required Qualifications
  • Bachelors in Electrical & Electronics Engineering, Biomedical Engineering, or related field and 2+ years of experience in servicing medical equipment's (Preferably CT, MRI, Cath Lab, C-ARMs, PETCT, Ultrasound etc.)
  • Experience interfacing with both internal team members and external customers as part of a solution-based service process
  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
  • Ability to be available after-hours and/or work a rotating on-call schedule, including weekends
 Desired Skills
  • Strong oral and written communication skills. Ability to document, plan, market, and execute programs
  • Candidate has to be flexible to work in any location that's assigned to him/her depending on business requirement.
  • Sought by others for guidance and advice. Proficiency in English.
  • Ability to work independently with minimum direction
  • High work standards and quality
  • Initiative and motivation. Plans and organizes work effectively
  • Excellent communications, listening and interpersonal skills
  • Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare.

#LI-MC1
#LI-Onsite

Additional Information

Relocation Assistance Provided: Yes



  • Caxias do Sul, Rio Grande do Sul, Brasil GE HEALTHCARE Tempo inteiro ₹900.000 - ₹1.200.000 por ano

    Job Description SummaryThis role is responsible for repairing and refurbishing sold or existing products, encompassing all types of maintenance services—both preventive and corrective. Oversees maintenance facilities and field service engineering operations. The role directly influences the quality of individual and team outputs. Tasks are generally...

  • Analista Customer Service

    3 semanas atrás


    Caxias do Sul, Rio Grande do Sul, Brasil OEmprego - Vagas Brasil Tempo inteiro

    Atendimento ao cliente, atualização de cadastros e agendamento de coletas. Resolução das questões dos clientes, agendando solicitações e abrindo chamados. Realizar a análise das ocorrências dos clientes, fazer o levantamento dos dados e realizar processos de melhoria.**Jornada**: Segunda a Sexta até às 19h - Sábados pela manhãExperiência em...

  • Customer Support Consultant

    3 semanas atrás


    Caxias do Sul, Rio Grande do Sul, Brasil SupportYourApp Tempo inteiro

    3 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Have you ever wondered how to break into the Tech industry?What if you had a chance to boost your career in IT, but also merge your passion for logistics with your exceptional problem-solving skills?Join our Customer Support Consultant team today and...

  • Customer Support Intern

    2 semanas atrás


    Caxias do Sul, Rio Grande do Sul, Brasil Cyncly Tempo inteiro R$30.000 - R$60.000 por ano

    Location: Caxias do Sul - HybridContract: InternshipWork Hours: 6h/day - 08:00 to 15:00People with disabilities are welcome at CynclyAbout UsCyncly is a leading global provider of specialized visualization, sales, manufacturing, and content software and solutions for the retail, design, and manufacturing industries. After a merger in 2021 between Compusoft,...

  • Lead Software Engineer

    3 semanas atrás


    Caxias do Sul, Rio Grande do Sul, Brasil Upwork Tempo inteiro

    Overview Upwork ($UPWK) is the world's human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies rely on Upwork's trusted platform and its mindful AI companion, Uma, to find and hire expert talent, leverage AI-powered work...


  • Caxias do Sul, Rio Grande do Sul, Brasil buscojobs Brasil Tempo inteiro

    Overview Job Title: AI Engineer (Search Engine) About the Company: Insight Global's Client Type: 10 month extending contract Compensation: Shared upon initial WhatsApp screening call Location: Fully Remote Working Hours: 10AM - 6PM BRT (9AM-5PM EST) Interview Process: immediate interviews available - 2 rounds can close by end of next week. Responsibilities...


  • Caxias do Sul, Rio Grande do Sul, Brasil Speechify Tempo inteiro

    Join to apply for the Software Engineer, iOS Core Product - Curitiba, Brazil role at Speechify 2 days ago Be among the first 25 applicants Join to apply for the Software Engineer, iOS Core Product - Curitiba, Brazil role at Speechify PLEASE APPLY THROUGH THIS LINK: DO NOT APPLY BELOWThe mission of Speechify is to make sure that reading is never a...

  • Senior Software Engineer

    3 semanas atrás


    Caxias do Sul, Rio Grande do Sul, Brasil Huntress Tempo inteiro

    Reports to: Engineering Manager Location: Remote US Compensation Range: $160,000 to $190,000 base plus bonus and equity Overview What We Do: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers,...


  • Caxias do Sul, Rio Grande do Sul, Brasil Cyncly Tempo inteiro R$90.000 - R$120.000 por ano

    Location:Brazil (100% Remote or Hybrid for Serra Gaúcha Residents)Compensation Currency:Brazilian Real (BRL)Contract:Permanent Full Time (CLT) - 42h/weekPLEASE ATTACH YOUR CV IN ENGLISHPeople with disabilities are welcome at CynclyAbout UsCyncly is a leading global provider of specialized visualization, sales, manufacturing, and content software and...


  • Caxias do Sul, Rio Grande do Sul, Brasil GEICO Tempo inteiro

    Overview Employer Industry: Insurance and Cybersecurity Why consider this job opportunity: Salary up to $260,000.00 Comprehensive Total Rewards program tailored for individual and family well-being 401K savings plan with a 6% match, performance incentives, and tuition assistance Flexible work options, including the ability to work from anywhere in the U.S....