Case Manager

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Overview:
We are seeking passionate case managers to join our HIPAA Member Rights Team. This role is critical in ensuring that our organization adheres to all legal and regulatory requirements while effectively processing high compliance risk items. The case manager will be responsible for handling claims records for subpoena requests from law firms and government entities, while ensuring we remain HIPAA compliant. 

Due to the nature of handling extremely sensitive member information, case managers should demonstrate very strong organizational skills. a focus on attention to detail, and a passion for precision for every case touched.

For this role you will need Minimum Requirements

• Ability to focus on attention to detail.
• Strong organizational skills.
• Ability to achieve high level of precision relating to cases worked.
• Proven ability to manage high-stakes situations and navigate complex issues.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work collaboratively across departments and with external stakeholders.
• Mastery of problem solving and decision-making skills
• Preferred experience in compliance, legal documentation management, or a related field

Education
High School Diploma or equivalent

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.