Sales Support

Work place:
Moema – Sao Paulo

Sales Support (100 %)

About Selectchemie AS

Selectchemie is an independent Swiss company serving the pharmaceutical and nutrition industry since 1969 as a premier supplier of high-quality ingredients and generic finished dosage forms. As a full-service provider we create added value by offering comprehensive technical, scientific, regulatory and commercial support all along the value chain. Worldwide, our 120 experienced professionals with commercial and scientific background, based at the headquarters in Zurich, Switzerland and locations in 18 countries, provide customers, principals and suppliers with solutions tailored to their needs.

Join our Pharma team

We offer a broad product portfolio of APIs & excipients and are an established hub for customers sourcing high-quality bulk raw material as well as for renowned manufacturers who benefit from our broad customer base in various markets. We are continuously expanding our global network as well as our services. As a vital part of our Sales Pharma team, you will be the bridge between our customers and our business. Your strategic insight and hands-on support will drive growth, ensure customer satisfaction and keep our operations running smoothly.

Your tasks and responsibilities

Sales Support Activities

• You will ensure customer and sales activity information is accurate and up to date in the CRM system.
• Support the sales team with administrative tasks such as the preparation of order confirmations and sales documents as well as QA/RA documentation for the supply chain and sales process.

Order Processing

• Oversee the ordering process from start to finish, including entering and processing orders and coordinating with other departments such as logistics or warehouse to ensure timely and accurate delivery
• Monitoring of foreign trade processes with manufacturers with direct business and which are supported by the company's international logistics
• Follow-up on shipping instructions with our customers/freight agents
• Receipt/analysis of pre-shipment documentation for approval.
• Entering import processes into the tracking spreadsheet

Customer Relationship

• Act as the point of contact for vendors, service providers, and visitors. Ensure the office environment is clean, organized, and conducive to productivity. Implement and maintain administrative procedures to improve workflow efficiency.

Sales reporting and analysis

• Keep up to date with products, prices, competitors and the market in order to answer customer queries correctly and help sales representatives prepare for sales meetings.

Administrative Support

• Monitor, order, and maintain adequate stock of office supplies, stationery, and equipment. Track supply usage and negotiate with vendors for cost-effective purchasing. Coordinate maintenance and repairs for office equipment and facilities.
• Assist in scheduling meetings, appointments, and travel arrangements for sales staff. Handle incoming calls, emails, and correspondence, directing them to the appropriate personnel

Your profile

Experience:

• 3-5 years in sales support, customer service or foreign trade area preferably in pharma, regulated B2B industries or distributor.
• Experience collaborating with sales, logistics, QA/RA, and supply chain teams to ensure smooth order processing and customer satisfaction

Skills:

• Strong sales support skills, including opportunity identification, proposal support, contract assistance, and CRM management.
• Clear and confident communicator, able to build and maintain strong customer relationships.
• Analytical and detail-oriented, with experience in sales reporting and performance analysis.
• Customer-focused problem solver who listens actively and works proactively to improve service and product offerings.

Education & Language:

• Bachelor's degree in business, Sales, Marketing, Life Sciences, or related fields is preferred.
• Proficiency in English required; additional languages relevant to regional markets are a plus

What's in for you?

• Entrepreneurial position in a dynamic globally acting team
• Your input is key and you're part of creating our future success
• Close cooperation with colleagues across the entire hierarchy within Selectchemie
• Short decision processes
• Attractive compensation package
• Up to 40% home office
• Flexible working hours