Printer Solution Operation Analyst

2 semanas atrás

São Paulo, São Paulo, Brasil Keeta Tempo inteiro R$40.000 - R$60.000 por ano

About Us

Keeta
, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "
We help people eat better, live better,
" we're taking innovation to the global stage Within just one year, Keeta has become an industry leader in
Hong Kong
. With our ongoing expansions into
Saudi Arabia
, Keeta achieved the remarkable feat of launching 5 cities in just 17 days, allowing the Arab world to witness the speed of China Keeta offers exciting opportunities to join a transformative journey that is shaping the future of delivery and retail. Join Keeta, explore the world.

Know more:
Keeta website

Job Responsibilities

  • Responsible for handling printer-related software and hardware issues both online and offline to ensure stable device operation.
  • Assist in printer product integration and implementation, participate in function testing, record and feedback product issues, and promote product optimization.
  • Collaborate with sales, technical, and product teams across departments to ensure smooth communication and project progress.
  • Maintain product user manuals and internal knowledge bases, assist in preparing training materials, and participate in training activities.
  • Learn and understand the overall order-taking solutions in the restaurant industry, including printers, API interfaces, and mobile app order-taking methods, to enhance professional competence.
  • Participate in the analysis and special tackling of complex problems, promoting the implementation of technical solutions.
  • Focus on the actual needs of each restaurant client, helping them genuinely solve order-taking and printing-related issues to improve client experience and satisfaction.

Job Requirements

  • Bachelor's degree or above, major in Computer Science, Information Management, E-commerce, or related fields is preferred.
  • Basic knowledge of printers or related hardware products, and willingness to deeply understand industry solutions.
  • Native Portuguese speaker, with basic English working proficiency (able to read, write, and communicate in English).
  • Proficient in basic software, with clear and organized documentation skills.
  • Strong planning and execution skills, as well as problem-solving abilities; able to independently analyze and promote solutions.
  • Teamwork spirit and strong initiative; able to participate in and organize small projects.
  • Goal-oriented mindset, able to set work objectives and continuously follow up to ensure real problem-solving for each restaurant client.
  • Strong interest in technical support and industry solutions, and willingness to develop continuously in the direction of order-taking solution operations.

Job Highlights

  • Early-stage business: Opportunity to participate in the initial planning, design, and implementation of key projects.
  • International team: Work with members from 26 countries and experience a diverse work environment.

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