Mgr, Technical Services

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don't settle for the mediocre. Each of us is driven to help improve patients' lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

The Technical Services Manager will be responsible for leading and optimizing the Technical Services (TS) function across the Region Cluster.

Key Responsibilities / Duties

• Provide strategic direction and set priorities for Vantive Technical Service operations in alignment with business needs.
• Manage resources effectively within budget constraints and oversee the Technical Service Annual Operating Plan (AOP).
• Support service and spare parts sales through a value-added, technically driven strategy.
• Lead and develop a national and regional TS team, fostering talent and building a leadership pipeline.
• Build strong relationships with country and regional leaders (GMs, directors, business units) to align technical service delivery with market strategies.
• Ensure customer satisfaction by balancing operational efficiency, quality, and cost.
• Drive and monitor KPIs across operations, spare parts, quality, compliance, and customer satisfaction.
• Maintain regular customer engagement to optimize service and identify new business opportunities.
• Resolve equipment-related issues through cross-functional collaboration to maintain product quality and client satisfaction.
• Continuously challenge the status quo to position the TS team as best-in-class within the local medical device industry.

Qualifications

• Proven experience in budgeting, KPI management, distributor service levels, and continuous improvement initiatives
• Strong understanding of local legislation and regulatory requirements
• Seasoned leadership experience with the ability to manage difficult conversations and drive team performance
• Excellent communication skills in a matrixed, cross-functional environment
• Background in Medical Devices, Clinical Research, Hospitals, or Pharmaceuticals

Preferred Qualifications

• Technical background in Medical Devices
• Spanish language proficiency
• Experience with Hemodialysis machines

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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