BRA_840030_National Program Manager
1 semana atrás
Make your Move
We are proud to give our team members ownership over the direction and speed in which they grow – and we are so glad you are interested in continuing to grow with us internally with this opportunity.
Account/Department: PRE-SALE SUPPPORT M&E LATAM
Desenvolvimento e apresentação de Business Review aos clientes
Responsável direto pelo relacionamento com o cliente, entrega dos serviços (operações) e alcance das expectativas dos clientes
Compartilhamento de informações operacionais, estratégicas e táticas que ofereçam suporte ao desenvolvimento, retenção e crescimento do negócio
Liderar as equipes de suporte interno de forma direta, clara, consistente e objetiva
Trabalhar de forma eficaz e eficiente com as equipes de suporte interno, externo e clientes
Avaliar, comunicar, acompanhar e monitorar continuamente as expectativas dos clientes e o nível de serviço prestado
Responsável por ajustar e modificar adequadamente os processos para garantir a entrega adequada aos clientes
Servir de elo entre a BCD M&E e os cliente, intermediando as necessidades dos clientes com as equipes de suporte interno
Conduzir reuniões com os clientes e realizar visitas periódicas
Trabalhar de forma independente na ausência de seu lider direto
Don't forget to notify your manager before hitting apply.
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