Customer Success Manager

Há 7 dias

Greater São Paulo Area, Brasil LinkIT LATAM Tempo inteiro

LinKIT LATAM is a business development consulting firm focused on Latin America. On behalf of our client — a global leader in Quality Assurance (QA) software — we are seeking a Customer Success Specialist who will be responsible for managing customer needs to ensure retention and account growth.

Responsibilities:


• Maintain high customer satisfaction across a portfolio of clients throughout Latin America.


• Act as a trusted advisor to testing and QA management teams.


• Lead customer onboarding, recurring check-ins, awareness workshops, and business reviews.


• Serve as the escalation point for any critical issues within the customer portfolio, coordinating with internal teams to drive resolution.


• Leverage account data to proactively monitor and manage customer health, retention, and product adoption.


• Partner with customers to define and quantify desired business outcomes and key performance indicators (KPIs).

Required Competencies:


• Strong knowledge of the software testing / QA industry.


• Professional approach to customer interactions, demonstrating patience and empathy when needed.


• Ability to manage time efficiently in a fast-paced, dynamic environment.


• Effective collaboration with the sales team to drive account growth, as well as with multiple internal stakeholders.


• Proactive mindset, with the ability to work independently and remain results-oriented.


• Strong communication skills and the ability to build trusted, long-term relationships.

Education and Experience:


• Engineering degree preferred (Systems or Industrial Engineering).


• Mandatory: 5+ years of experience in project management within the software testing / QA industry, working with enterprise clients.


• Advanced English: Strong written and verbal communication skills.


• Portuguese: Strong written and verbal communication skills.

Working Conditions:


• 100% remote work.

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