Lead Analyst Network Support

About the role

Main activities:

Provide third level support for any issues within the IP Backbone network.

Provide training to other support and operations teams.

Provide expert level support for complex customer issues.

Define rescue plans for complex customer issues and major network outages.

Responsible for providing technical input for postmortem analysis.

Provide dual validation for complex network changes.

Perform traffic tuning to alleviate congestion points.

Create troubleshooting guidelines.

Management of Network Optimization projects: Review and validate N-plans

Review and validate configuration guidelines.

Plan and execute pilots to test new software or features.

Create, review MOP's (Method of Procedures).

Perform risk analysis for network changes.

Automation development: Collaborate with internal teams to develop automation tools to support the needs of the organization.

Perform validation testing of NSO packages developed by Engineering.

Develop automation scripts to simplify day to day activities.

Can function as a team lead on specific projects to coordinate other resources (no direct reports).

Can function as a mentor and coach.

About you

Detailed knowledge of IP routing protocols BGP, ISIS, MPLS, Segment Routing.

Detailed knowledge of L2 and L3 VPN technologies.

Detailed knowledge of IPSEC.

Proficient in the creation of route policies.

A good understanding of network security.

Knowledge of virtual network functions (VNFs): virtualized routers, firewall, IPSEC gateways

Advanced English level to speak, read and write (will be tested)

Level of experience required:

Cisco: Expert

Juniper: Expert

Routing MPLS (Including MPLS TE): Expert

Common Routing strategies and techniques (BGP/OSPF/EIGRP/HSRP/VRRP): Expert

Segment Routing (including SRTE): Expert

IPSEC: Expert

Cisco Network Service Orchestrator (NSO): Proficient

Ansible: Proficient

Python: Proficient

Linux: Proficient

VNF management: Proficient

Security: Knowledgeable

SDx (SDN, SDWAN): Useful

What we offer:

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
• Reward programs: Employee Referral Program, Change Maker Awards

The benefits of being Orange

Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive
Benefit Package
which features:

• Bonus plan
• Hybrid work scheme
• Medical plan
• Dental plan
• Life insurance
• Meal/Groceries allowance
• Teleworking allowance
• Ergonomic allowance
• Transportation allowance
• Gympass (Wellhub)
• Day care for children
• Private pension fund
• Birthday gift (day off)
• Give a day to social responsibility and get a day off.
• Maternity Leave (6 months)
• Paternity Leave (15 days)
• Orange Employee Solutions (psychological, finance and legal assistance)
• Shiatsu / Quick Massage
• Labor gymnastic

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business