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Customer Success Engineer
3 semanas atrás
Over 1M developers have used Resend and we are onboarding over 100 new paying customers every day from all over the globe. Many of these customers are coming for a superior support experience. We're looking to extend our cracked Success team to support the next wave of developers.
As our user base continues to grow, we have increased demand across all time zones. This role would be based in Brazilian or European Time Zones.
In this role, you will…Be the front-line of customer requests
Debug, report, and sometimes fix bugs and regressions
Advocate for customer needs to the greater Resend team
Iterate internal workflows to improve our resolution speed and efficacy
Proactively build relationships and identify potential papercuts for customers
Create documentation that answers customer questions or showcases solutions
Love helping solve problems for developers
Have 3-5 years of technical support or success experience
Can handle and perform under customer pressure
Have experience improving email deliverability
Honest and low-ego team
Autonomy to "just ship it"
Ownership of problems and solutions
100% remote team with flexible working schedules
Modern tech stack , Plain, Raycast, Retool, Notion, etc.)
What is our vision for exceptional support
How we scale support
How we work
We are building the modern email sending platform for developers. We care deeply about quality, creating for everyone and building in the open. We started with an open source project in 2022. Now, we onboard nearly 100 paying customers every day and foster a growing developer community.
Our fully remote team of 28 humans spans 7 countries... and counting. We're backed by a16z, Y Combinator, Basecase, and other top investors.
Read more about how we work, how we hire, and what we value here.
