sales & operations administrator

SALES & OPERATIONS ADMINISTRATORTeamswell is a high-growth nearshore outsourcing company working for US companies. Our mission is to help small and medium-sized US businesses grow and become more profitable by having access to highly engaged, skilled, and experienced talent at a fair price, and to generate career opportunities for bilingual professionals in Latin America with fair compensation and professional and personal growth opportunities.We are currently looking for a Sales & Operations Administrator who will be the first point of contact for prospective and existing clients. This role blends client communication, inside sales, and administrative support. The ideal candidate is process-driven, confident in speaking with clients, and able to manage workflows across both sales and operations.In Teamswell every team member has an instrumental role and impact on the success of our business and our client's success, so we seek to have highly motivated individuals who thrive in a fast-paced work environment, who are intelligent, eager to work hard, reliable, and able to communicate effectively with all levels of an organization. Our Sales & Operations Administrator will possess the skills and experience required, as well as a positive attitude and ability to solve complex problems and work in a fast-paced and rapidly changing environment. We value people who are good communicators, quick learners, scrappy about finding creative solutions to problems, and conscious of their work quality. We expect all our team members to deliver excellence in both technical expertise as well as in their everyday relationships with their team.CORE RESPONSIBILITIESClient & Sales Support·       Serve as the first line of communication for inbound calls, messages, and inquiries.·       Conduct scheduled and same-day Discovery Calls (typically 20–30 minutes each) using a provided script and questionnaire.·       Provide verbal service fee ranges during calls; generate and send follow-up quotes via email using company software.Track and manage all leads, referrals, and follow-up tasks using Microsoft Excel/Google Sheets.·       Conduct outbound follow-ups to recent clients to ensure satisfaction and promote ongoing or maintenance services.·       Perform light outreach to existing contact lists when needed.Administrative & Operations Support·       Field inbound communication from clients and team members via phone, text, and email; route items outside scope to management when necessary (HR, billing, escalations, specialized scheduling, etc.).·       Maintain clear, organized communication logs and documentation across platforms.·       Confirm daily timesheets to support payroll accuracy.·       Conduct initial screening calls with new job applicants and schedule interviews for management.·       Respond to Google Reviews professionally and promptly.Support the operations manager with additional administrative tasks as assigned.REQUIRED EXPERIENCE & QUALIFICATIONS·       2 - 3 years of experience in sales and/or administrative support ·       Strong customer service and communication skills (phone, email, text).·       Ability to follow established processes consistently and accurately.·       Highly organized, detail-oriented, and proactive in follow-up.·       Comfortable managing multiple ongoing conversations and task threads.·       Proficiency with: Microsoft Office and/or Google Workspace (spreadsheets required)·       Basic CRM or lead tracking workflows (training provided). POSITION SCHEDULE DETAILSFull-time remote positionMonday - Friday (40 hours/week)BENEFITS & PERKSCompany-paid employee private health, emergency, basic life, and short-term disability insuranceInternet and Electricity subsidy