Collections Manager

Há 2 dias

São Paulo, São Paulo, Brasil Ant International Tempo inteiro R$90.000 - R$120.000 por ano

Job Summary:

We are seeking an experienced Collections Manager to lead our collections team and drive continuous improvement in our collection processes. The successful candidate will have a strong track record of managing teams, vendors, and operational frameworks, as well as expertise in credit operations and collections analysis.

Key Responsibilities:

  • Lead and develop a high-performing collections team, including internal team members and external BPO partners, to achieve business objectives;
  • Foster strong relationships with outsourced collection partners, monitoring KPIs, quality, and efficiency to ensure alignment with our collection strategies;
  • Analyze data to identify areas for improvement and implement process enhancements, automation, and workflow optimization to increase efficiency and reduce costs;
  • Develop and execute collection strategies for overdue customers, gathering feedback to refine our approach and improve customer experience;
  • Collaborate with cross-functional teams to design and implement effective customer communication strategies, adjusting content and cadence to optimize collection rates and customer satisfaction;
  • Design and recommend tests and changes to our collection strategy to drive continuous improvement and innovation;
  • Ensure seamless alignment and implementation of collection strategies across teams and functions;

Requirements:

  • Minimum 7 years of experience in collections, preferably in banking, fintech, or a collection office, with a proven track record of leadership, team management, and operational excellence;
  • Demonstrated leadership skills, with experience in managing vendors, implementing scalable operational frameworks, and driving process improvements;
  • In-depth knowledge of end-to-end credit operations and collections analysis, with expertise in data-driven decision making;
  • Bachelor's degree or higher in a related field (e.g., finance, economics, business)
  • Advanced Excel skills, SQL programming skills is a plus;
  • Fluency in Portuguese and English, with excellent communication and interpersonal skills;
  • Ability to work across time zones in an international setting, with a flexible and adaptable approach to working in a fast-paced environment.

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