Sr Director, Digital Innovation

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the LifeMedtronic is accelerating its transformation in Latin America through the newly established Strategy, Innovation & Transformation Office (SITO). As part of this mission, we are seeking a visionary leader to head the Digital Transformation and Customer Experience & Innovation COE.
This executive will shape the digital and technology agenda while designing and leading our Customer Experience & Innovation Center of Excellence. They will be responsible for bridging technology with business priorities, ensuring operational excellence, and creating patient- and customer-centric innovations that differentiate Medtronic in the LATAM market.
The role reports directly into the Chief Strategy & Transformation Officer for LATAM and will act as a trusted advisor to the President and regional leadership team, with visibility and influenceRole Overview

• Lead digital transformation and technology strategy across LATAM, aligning with global objectives and local business needs.
• Act as a visionary and hands-on leader, bridging technology and business to drive strategic outcomes.
• Serve as a catalyst for innovation, operational excellence, and cross-functional collaboration.
• Act as a trusted advisor to regional leadership and functional heads.
• Champion customer experience and innovation initiatives to enhance satisfaction and engagement.

Key ResponsibilitiesDigital and Technology Leadership

• Define and execute a regional digital transformation roadmap, aligned with the LatAm strat plan and enterprise global objectives.
• Oversee deployment, integration and localization of global enterprise platforms (ERP, CRM, BI, Cloud, Cybersecurity).
• Ensure compliance with local regulations and global IT standards.
• Manage OPEX and CAPEX budgets for cost optimization and business value creation.
• Build, scale and lead high-performing geographically distributed IT teams, instilling a culture OF agility, innovation and accountability.
• Oversee IT governance, cybersecurity, risk management, and business continuity.
• Drive pre & post-merger integrations and digital transformation programs to accelerate synergy realization.
• Foster and manage vendor ecosystems and negotiate strategic partnerships to foster innovation, automation, and AI-driven insights.
• Promote continuous improvement, automation, and data-driven decision-making.

Customer Experience and Innovation COE

Customer Experience Enhancement

• Develop and implement a customer experience strategy aligned with company vision that enhances engagement, loyalty, and satisfaction across all channels.
• Utilize customer feedback and analytics to identify improvement areas.
• Collaborate cross-functionally to enhance customer lifecycle touchpoints.

Innovation and Solutions Development

• Foster a culture of innovation and creative thinking.
• Identify emerging trends and technologies for solution development.
• Create and oversee innovation pipeline aligned with customer needs and market opportunities, leveraging design thinking, hackathons, and partnerships with startups, universities, and healthcare ecosystems.

Building a Customer Centric Culture

• Develop training programs to embed customer-centricity across functions and geographies.
•  Translate customer insights and data analytics into tangible solutions and differentiated experiences.
• Recognize and reward customer-focused contributions.
• Ensure Medtronic LATAM becomes a regional benchmark for healthcare customer experience, with measurable impact on growth and market share.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field. Master's or MBA preferred.
• 15+ years of progressive leadership in digital, IT, transformation and / or customer experience, with 8+ years in regional/global leadership roles.
• Experience in multinational, complex environments, preferably in healthcare, medtech, manufacturing, or technology.
• Expertise in SAP ECC, SAP S/4HANA, Salesforce, Microsoft 365, Power BI, ServiceNow, AWS, Azure.
• Familiarity with cybersecurity tools (CrowdStrike, Palo Alto, SIEM), ITSM platforms, and automation technologies.
• Understanding of LATAM regulatory frameworks, tax systems, and compliance.
• Knowledge of variable commissions process to support commercial strategy.
• Exceptional leadership, communication, stakeholder and change management skills.
• Fluency in English and Spanish; Portuguese is a plus.

Soft Skills Required

• Proven success advising C-level leaders and aligning cross-functional stakeholders.
• Leadership and team motivation.
• Excellent communication with technical and non-technical stakeholders.
• Strong problem-solving and analytical skills.
• Adaptability and change management.
• Interpersonal relationship building.
• Conflict resolution and positive work environment facilitation.
• Effective time and project management.
• Cultural awareness and inclusiveness.
• Strategic relationship building with business and global IT teams.

 Why Join Us

• Build and lead a regional COE with global visibility and impact.
• Shape the digital and customer experience transformation of healthcare in one of Medtronic's most dynamic growth regions.
• Inclusive, diverse, and collaborative work culture.
• Opportunities for international career development and growth.
• Competitive executive compensation, performance incentives, and full benefits package.
• Be part of Medtronic's mission: alleviating pain, restoring health, and extending life.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).This position is eligible for an annual long-term incentive plan.About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here  
 

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