Safety Onboarding Operation Manager

Company Overview

DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team OverviewSafety Online Operations Team plays a vital role in driving both safety and acquisition growth across our ridehailing platform. The team is organized around three core areas: driver onboarding, risk prevention, and product operations. Together, we identify safety-critical requirements and translate them into scalable operational processes and product features. By working closely with cross-functional partners and frontline safety operations team, the team ensures that our platform maintains high safety standards while supporting efficient driver activation, proactive risk mitigation, and continuous improvement through data and technology. Our goal is to enable a safe, trusted, and sustainable experience for all users on the platform. Role Responsibilities

Policy Design & Compliance

• Design, implement, and continuously improve user onboarding policies to ensure compliance with local (Brazil) regulations
• Partner with internal relevant risk control teams to address evolving government requirements

Audit Solutions & Process Optimization

• Develop scalable user onboarding audit solutions aligned with business needs, including multi-channel audit processes
• Identify efficiency gaps through data analysis; propose and implement improvements to enhance onboarding efficiency and user experience

Risk Management & Cross-Functional Collaboration

• Proactively manage risks across the end-to-end onboarding lifecycle
• Coordinate with global risk control, compliance, and product teams to align strategies and resolve issues
• Vendor & Budget Oversight
• Manage vendor partnerships for audit operations, ensuring quality and cost-effectiveness
• Monitor budget allocation and optimize resource utilization

Reporting & Data-Driven Decision-Making

• Design the OKR matrix and deliver actionable insights through data analysis to track OKR progress and audit performance.
• Prepare compliance reports for internal stakeholders and regulatory bodies.

Role Qualifications

Required Capabilities:

• 3-5 years in risk management, operations, or platform governance, preferably in user onboarding, compliance, or trust & safety roles
• Proven ability to design audit frameworks, manage vendors, and execute compliance projects
• Strong analytical skills: Experience with data visualization tools, and OKR/metrics design
• Fluency in stakeholder management within global, cross-functional teams
• Advanced English proficiency (written and spoken) for global collaboration

Nice to Have:

• SQL capability is strongly preferred
• Background in platform/user safety strategies or fraud prevention
• Familiarity with Brazilian regulatory environments

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on

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