Global Information Technology Manager

About Music AI

Music AI, the company behind
Moises
, is a fast-growing Series A startup with over
60 million users in 190+ countries
. Named
Apple's iPad App of the Year in 2024
, Moises is redefining how people create, learn, and collaborate through music.

We're a
global team
of musicians, engineers, designers, and creators who believe technology should
empower, not overwhelm
, those at the heart of music. If you're excited about building the future of music, we'd love to hear from you.

We have offices in Salt Lake City, Utah (US), and João Pessoa, Brazil (BR). For this role, we're looking for someone based in João Pessoa, Brazil, to join us
on-sit
e and support our global team. We're also open to supporting Brazilians with relocation for this position. Being close to our local hub is key to ensuring seamless operations and collaboration.
Join us and work at the exciting intersection of Music and AI

**

About the Rol**

e We're seeking a versatile and proactiv
e Global IT Manag
er t
o own and lead our technology infrastructu
re and ensure seamless IT operations across a fast-scaling international compan

y.This role blend
s hands-on technical experti
se wit
h strategic leadership and vendor manageme
nt, supporting a distributed workforce i
n 8+ countri
es and overseeing more tha
n 150 assets worldwi
d

e.Based in João Pessoa, you'll serve as th
e primary IT lead
er in the company — providing local support at our office while als
o driving global IT initiativ
es. From network stability and SaaS management to cybersecurity and compliance, you'll ensure that our technology empowers every team member to deliver at their bes

**t.

Key Responsibilit**

iesGlobal Infrastructure & Hardware Managem

• entOwn IT infrastructure across local and remote operatio
• ns.Install, configure, and maintain workstations, servers, and networ
• ks.Manage IT inventory: hardware, software licenses, and global asse
• ts.Track asset lifecycle from procurement to dispos
• al.Troubleshoot and repair hardware and periphera
• ls.Maintain AV equipment and facility automatio
• ns.Lead IT projects for new offices and expansio

**ns.

Access Control & Security Leader**

• shipManage user access to systems, applications, and cloud platfo
• rms.Implement and maintain role-based access contr
• ols.Oversee onboarding/offboarding processes globa
• lly.Audit permissions, monitor logs, and ensure complia
• nce.Drive cybersecurity best practices across the comp

**any.

Software & Application Manag**

• ementOversee SaaS subscriptions and global rene
• wals.Coordinate updates, patches, and preventive mainten
• ance.Troubleshoot technical issues both on-site and remo
• tely.Maintain documentation, standards, and knowledge b

**ases.

Vendor & Partner Mana**

• gementResearch and evaluate global technology vendors and service prov
• iders.Negotiate contracts, SLAs, and manage ren
• ewals.Oversee vendor performance and relationships worl

**dwide.

Strategic IT P**

• lanningDevelop IT budgets and procurement stra
• tegies.Forecast hardware/software needs aligned with business
• growth.Optimize inventory and reduce costs across cou
• ntries.Drive global technology upgrades and infrastructure s
• caling.Align IT initiatives with company strategy and expansion

**plans.

Minimum Qualif**

• icationsBachelor's degree in Information Technology, Computer Science, or relate
• d field.5 years of experi
  ence in IT ma
  nagement or leadershi
• p roles.Strong knowledge of Windows, macOS, and Linux envir
• onments.Networking expertise (TCP/IP, routers, switches, cable mana
• gement).Experience with asset management and inventory
• systems.Proficiency with Google Workspace, Microsoft Office, antivirus, and backup so
• lutions.Fluent
• English.Strong problem-solving mindset, attention to detail, and ability to work indepe

**ndently.

Preferred Quali**

• ficationsExper
  ience in startups or fast-scaling global env
  i
• ronments.Familiarity with scripting (PowerShel
• l, Bash).Vendor negotiation and contract management ex
• perience.Knowledge of access control and compliance s

**tandards.

What**

• You'll GetThe opportunity to be at the forefront of the convergenc
  e between technology
• and music.Compet
• itive Pay.Flexible Paid
• Time Off.Paid paren
• tal leave.Monthly Wellnes
• s Stipend.Access to learning and development oppo
• rtunities.A dynamic, creative, and supportive work environment with a diverse team of talented prof

essionals.