Operations Intern

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid
Team Overview

Are you a highly motivated and detail-oriented student with a passion for clear communication and helping businesses succeed? Join our dynamic Restaurant team This is an exciting opportunity to gain hands-on experience in a fast-paced technology environment, directly contributing to the success and quality of our restaurant partners. If you are detail-oriented, organized, and eager to learn how data drives operational excellence, this is the role for you.

Role Responsibilities

• Dashboard Maintenance: Regularly update and maintain team dashboards, ensuring data is current and accurate. This will involve data extraction, formatting, and entry into reporting tools (e.g., Excel, Google Sheets).
• BPO Workflow Management: Monitor the volume of work assigned to our BPO partner, ensuring a consistent and efficient flow of tasks to prevent bottlenecks or idle time.
• Data Entry & Validation: Assist with various data entry tasks, ensuring accuracy and completeness. This may involve validating data against source documents and resolving discrepancies.
• Process Documentation: Assist in documenting operational processes and workflows to ensure clarity and consistency.
• Communication Support: Support communication with the BPO partner regarding workflow adjustments or data-related inquiries

Role Qualifications

What We're Looking For:

• Currently enrolled in a Bachelor's degree program in Business Administration, Operations Management, or a related field.
• Strong organizational skills and attention to detail.
• Proficiency in standard office software (Excel/Google Sheets, Word/Google Docs).
• Ability to work independently and manage time effectively.
• Excellent communication skills.
• A proactive and eager-to-learn attitude.
• Experience with data entry or workflow management is a plus.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

  We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD). 
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on

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