Customer Support Manager

1 semana atrás

São Paulo, São Paulo, Brasil MAKEEN Energy AS Tempo inteiro US$90.000 - US$120.000 por ano

Are you passionate about building strong customer relationships and leading high-performing teams?

At
MAKEEN Energy
, we develop and deliver sustainable solutions for the energy industry, enabling cleaner, safer and more efficient operations. We are now looking for a
Customer Support Manager
to lead our service and support operations across Latin America, driving excellence in customer experience and contributing to our regional growth.

You will be part of a global customer support network that values collaboration, technical know-how and innovation. We believe in investing in our people – offering real development opportunities in a dynamic and international work environment.

Key Responsibilities

  • Manage the
    Spare Parts
    ,
    Service on Demand
    ,
    Field Service Contracts
    , and
    Annual Maintenance Contract (AMC)
    teams.
  • Lead the execution of the business area's
    strategic plan
    and
    annual performance targets
    .
  • Develop and implement strategies to
    expand current accounts
    ,
    generate new business
    , and
    achieve sales goals
    across the
    LATAM region
    .
  • Support the preparation and execution of the annual
    budget
    , including cost control and investment planning.
  • Define and drive the
    continuous improvement action plan
    for the service and support function.
  • Act as the
    primary business liaison with customers
    , ensuring a consistent and high-quality support experience.
  • Conduct client visits, product/service presentations, and resolve customer inquiries.
  • Represent the company at trade fairs, conferences, and industry events when relevant.
  • Gather customer insights, identify service opportunities, and co-create tailored solutions that deliver real value.
  • Implement and promote
    new service models
    , tools, and processes aligned with global standards.
  • Contribute to the
    global customer support strategy
    in coordination with HQ teams.

Requirements

  • Bachelor's degree
    in Mechanical Engineering, Electrical Engineering, Production Engineering, or Business Administration.
  • MBA or postgraduate degree
    is a strong plus.
  • Minimum
    5 years of experience
    in customer support, after-sales service, or technical account management, preferably in an industrial/engineering environment.
  • Proven
    team leadership
    and
    project management
    skills.
  • Strong analytical and commercial mindset.
  • Fluent in
    English
    and
    Spanish
    (spoken and written);
  • Proficient in Microsoft Office and CRM/ERP systems.

Why join MAKEEN Energy?

  • Be part of a global company that's driving the energy transition.
  • Work in a collaborative, diverse, and innovation-driven environment.
  • Real opportunities for career growth and development – in Brazil and internationally.

  • Support Operations Manager

    Há 5 dias

    São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$9.500 - R$12.500

    Job Description">As a Support Service Manager, you will play a critical role in delivering exceptional customer support services to our customers.About the RoleThis is a key position within our customer-facing team. You will work closely with internal teams, including Technical Account Managers, Customer Engineering, Sales, Customer Success, and Adobe...

  • Customer Support Operations Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$870.000 - R$1.143.000

    Job OverviewThe Technical Customer Support Manager plays a pivotal role in the customer care journey. Ensuring seamless delivery of initial support, this individual oversees the daily activities of the Tier 1 Technical Support Team.Key ResponsibilitiesHiring and training Associates to drive successful troubleshooting and escalation.Mentoring team members to...

  • Customer Support Manager

    Há 7 horas

    São Paulo, São Paulo, Brasil Curv Innovation Tempo inteiro

    Requisitos Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager Excellent knowledge of management methods and techniques Working knowledge of customer service software, databases and tools English Fluent/Native Strong client-facing and communication skills Advanced troubleshooting and multi-tasking skills

  • Technical Support Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Scylladb Tempo inteiro

    3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.ScyllaDB is looking for a highly motivated hands-on Technical Support Manager to lead our Global Technical Support team.We are a leading provider of high-performance NoSQL databases, empowering businesses to achieve unparalleled performance, scale, and...

  • Customer Support Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Bitso Tempo inteiro

    **Working At Bitso**:We are a diverse team that takes pride in understanding the perspectives of others.We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep...

  • Manager, Technical Customer Support

    Há 7 dias

    São Paulo, São Paulo, Brasil Cepheid Tempo inteiro

    The Technical Customer Support Manager manages the daily activities of the Tier 1 Technical Support Team, ensuring the successful delivery of the first step in the Customer Care journey.Through effective hiring, training, and mentoring of Associates, The Technical Customer Support Manager drives successful troubleshooting, escalation and resolution of...

  • Technical Support Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil ScyllaDB Tempo inteiro

    3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. ScyllaDB is looking for a highly motivated hands-on Technical Support Manager to lead our Global Technical Support team.We are a leading provider of high-performance NoSQL databases, empowering businesses to achieve unparalleled performance, scale, and...

  • Engineering Support Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeResponsibilities Tempo inteiro US$150.000 - US$200.000

    Job Title: Engineering Support ManagerJob DescriptionAs a technical support engineering manager, you will be responsible for leading a team of skilled engineers who provide top-notch support to customers. Your primary goal is to ensure that customers have an exceptional experience with our product.The ideal candidate will have a passion for people management...

  • Manager, Technical Support

    2 semanas atrás

    São Paulo, São Paulo, Brasil Docusign Tempo inteiro

    **Manager, Technical Support**Customer Success | Sao Paulo, Brazil**Our agreement with employees**DocuSign is committed to building trust and making the world more agree-able for our employees, customers, and the communities in which we live and work.You can count on us to listen, be honest, and try our best to do what's right, every day.At DocuSign,...

  • Support Engineering Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Canonical Tempo inteiro

    Join to apply for the Support Engineering Manager role at Canonical.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud...