Network Operations Lead

2 semanas atrás


São Paulo, São Paulo, Brasil MANPOWER STAFFING. (Matriz) Tempo inteiro R$80.000 - R$120.000 por ano

Estamos em busca de um Network Operations Lead para liderar a gestão diária de incidentes de rede, garantindo resolução ágil e eficaz, manutenção de SLAs e monitoramento de KPIs críticos. O profissional ideal terá sólida experiência técnica, habilidades de liderança e perfil proativo para assegurar a confiabilidade e performance da infraestrutura de rede.

Responsabilidades:

Realizar troubleshooting de segundo nível em incidentes complexos de rede, escalando para o terceiro nível quando necessário;

Triar e priorizar incidentes de acordo com impacto e urgência, distribuindo tarefas à equipe;

Garantir o cumprimento dos SLAs e prazos acordados;

Monitorar e reportar KPIs e SLAs, apresentando análises periódicas à gestão;

Desenvolver e aprimorar processos para reduzir tempos de resposta e aumentar a confiabilidade da rede;

Colaborar com equipes multidisciplinares para solucionar problemas recorrentes e implementar melhorias contínuas;

Manter atualizada a documentação de processos e procedimentos de resolução de incidentes;

Atuar em regime de plantão e prestar suporte em incidentes críticos ou indisponibilidades.

Requisitos:

Graduação em Ciência da Computação, TI ou áreas correlatas;

Experiência em operações de rede ou funções similares;

Conhecimento sólido em infraestrutura de rede, protocolos e metodologias de troubleshooting;

Vivência com ferramentas de ITSM e gestão de incidentes;

Excelentes habilidades analíticas, organizacionais e de comunicação;

Capacidade de trabalhar sob pressão e gerenciar múltiplas demandas;

Certificações como CCNA, CCNP ou equivalentes serão diferencial.

Escolaridade Mínima: Ensino Superior


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