Administrative & Customer Support Associate
Há 3 dias
Job Title: Administrative & Customer Support Associate – LATAM (Bilingual)
Location: Remote (LATAM)
Working Hours: Full time - Monday to Friday (flexible hours, with availability to overlap EST hours for client support or daily meetings)
Languages: Fluent in English & Spanish (Portuguese a plus)
Compensation: $1,500-$2,000 USD
About Us
Our client is a 40 year-old company specializing in the service, repair, refurbishment, and resale of neuro-diagnostic equipment. We are growing our team and looking for a proactive, bilingual Administrative & Customer Support Associate to help us manage day-to-day operations and provide exceptional service to our customers across the Americas.
About the opportunity
This role combines administrative support with customer service responsibilities. The ideal candidate will be detail-oriented, organized, and comfortable handling customer inquiries while also supporting internal processes such as invoicing, shipping coordination, and CRM updates.
Key Responsibilities
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Support customer inquiries via email, phone, and WhatsApp (in English & Spanish).
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Assist with creating and processing quotes, invoices, and purchase orders.
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Coordinate with logistics/freight forwarders for shipments, including export paperwork.
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Maintain accurate records in CRM (HubSpot, Quickbooks).
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Follow up with customers on service tickets, sales, and payments.
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Provide administrative support to the sales and operations teams.
Qualifications
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Prior administrative or customer service experience required.
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Bilingual: English & Spanish required (Portuguese a plus).
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Strong organizational and communication skills.
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Proficiency with Microsoft Office/Google Workspace; CRM or ERP familiarity a plus.
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Team player with a proactive, service-oriented mindset.
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