Customer Support Agent

Há 18 horas

Brasil B2Spin Tempo inteiro €45.000 - €55.000 por ano

B2Spin is a rapidly growing team of company builders on a mission to bring life-changing moments of joy to our customers. B2Spin is headquartered in Gibraltar, the British Overseas Territory at the southern tip of Europe and we recruit the best talent globally, regardless of location.

To be successful in this role, you should be an excellent communicator who's able to earn our customer trust and go above and beyond to offer the best solution. You will be part of the Customer Support Team and will be required to deal with customers contact via – email, live chat and phone calls. We are offering support 24/7 and the successful candidate will work on a weekly rotation – including weekends and public holidays.

If you enjoy working in a fast paced, rapidly growing business and delighting customers, you'll fit in perfectly.

Areas of Responsibility

  • Serves customers by providing product and service information and resolving product and service problems.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Contributes to team effort by accomplishing related results as needed.
  • Meet personal/customer service team targets.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

What we are looking for...

  • Minimum of 2+ years experience in a Customer Service role.
  • Bachelor's degree in any course or at least 2 years in college.
  • Previous experience working in the online Gambling/Gaming industry.
  • Strong contact handling skills and active listening.
  • Familiarity with Zendesk and highly IT literate.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills, excellent written and spoken English is a must.
  • Ability to multi-task, prioritize, and manage time effectively without micro-management.

Important Requirements

  • Willingness to work outside on a shifting schedule/weekend/holidays
  • You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:
  • PC – Intel i5 4th Gen (or higher) – self provided
  • Minimum OS Version: Windows 10 or higher
  • Internet browser (preferably Chrome – but can use Edge, Firefox, etc.)
  • Minimum RAM: 8 GB
  • Minimum HDD Space: 1 GB
  • Headset: USB Headset (noise-cancelling)
  • Web Camera (for team meetings)
  • Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.
  • Backup Internet provider

Benefits

  • Competitive salary
  • Flexibility and remote work
  • Training and development
  • International collaboration with our teams based around the world
  • Fast growing business where the sky's the limit for your career

  • Administrative & Customer Support Associate

    2 semanas atrás

    Brasil Agent Tempo inteiro US$1.500 - US$2.000 por ano

    Job Title: Administrative & Customer Support Associate – LATAM (Bilingual) Location: Remote (LATAM) Working Hours: Full time - Monday to Friday (flexible hours, with availability to overlap EST hours for client support or daily meetings) Languages: Fluent in English & Spanish (Portuguese a plus) Compensation: $1,500-$2,000 USD About Us Our client...

  • Customer Support Agent

    Há 5 dias

    Brasil Genesis Tech Tempo inteiro

    Company Description Genesis is an ecosystem of IT companies focused on building global innovative products. It is among the largest global app developers, with over 400 million downloads worldwide and tens of millions of monthly users. Genesis has co-founded now independent tech companies such as Jiji, BetterMe, and Headway, and is actively developing...

  • Customer support agent

    Há 5 dias

    Brasil Genesis Tech Tempo inteiro

    Company Description Genesis is an ecosystem of IT companies focused on building global innovative products. It is among the largest global app developers, with over 400 million downloads worldwide and tens of millions of monthly users. Genesis has co-founded now independent tech companies such as Jiji, Better Me, and Headway, and is actively developing...

  • Customer support agent

    4 semanas atrás

    Brasil Callbell Tempo inteiro

    Job Description: Hello! We are Callbell, a French company with global operations. We are currently looking for someone to join our Support team for the Brazilian market. This is a fully remote position. 40 hours/week. Payment in USD. Responsibilities: Provide remote technical support to clients, with availability to work according to Brazil business...

  • iGaming Customer Support Specialist

    1 semana atrás

    Brasil Gamdom Tempo inteiro R$30.000 - R$60.000 por ano

    Company Overview:Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from youPosition Overview:Join our growing team as a Customer Support...

  • Customer Support Specialist

    Há 6 dias

    Brasil FBS Inc. Tempo inteiro

    FBS is a global trading and investment platform focused on users. The mission of FBS is to create the most convenient tool on the market for fast financial transactions, investing, and trading with quick adaptation to the user's preferences and pursuing interests. Our team consists of more than 450 professionals from 15 countries. As for the company’s...

  • Customer Support Agent

    4 semanas atrás

    Brasil Callbell Tempo inteiro

    Job Description: Hello! We are Callbell, a French company with global operations. We are currently looking for someone to join our Support team for the Brazilian market. This is a fully remote position. 40 hours/week. Payment in USD. Responsibilities: Provide remote technical support to clients, with availability to work according to Brazil business...

  • Customer support specialist

    2 semanas atrás

    Brasil UserGuiding Tempo inteiro

    We’re looking for a proactive and customer-focused  Customer Support Specialist to join our remote team at User Guiding in Brazil. If you enjoy solving problems, working with people, and being part of a fast-growing Saa S company, we’d love to hear from you. What you’ll do Handle support requests through live chat, video call and other channels,...

  • Customer Support Specialist

    2 semanas atrás

    Brasil UserGuiding Tempo inteiro

    We’re looking for a proactive and customer-focused  Customer Support Specialist to join our remote team at UserGuiding in Brazil. If you enjoy solving problems, working with people, and being part of a fast-growing SaaS company, we’d love to hear from you. What you’ll do Handle support requests through live chat, video call and other channels,...

  • Customer Support Consultant

    Há 15 horas

    Brasil SupportYourApp Tempo inteiro US$30.000 - US$60.000 por ano

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...