Head of Customer Success

Há 5 dias


São Paulo, São Paulo, Brasil Clara Tempo inteiro R$120.000 - R$240.000 por ano

Ready to accelerate your career?

Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale.

Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices.

We're building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.

What you'll do

We're looking for a 
Head of Customer Success
 to lead the strategy, execution, and growth of our customer lifecycle efforts across Latin America. Reporting directly to the Country Manager, this role will drive the success of our most important customer relationships and build the foundation for scalable, world-class customer success operations.

In this role, you will:

  • Lead and mentor a team of high-performing 
    Customer Success Managers
    , fostering a strong culture of accountability, ownership, and impact.
  • Own and continuously improve 
    customer lifecycle analysis and management
    , identifying drop-off points and opportunities to increase engagement.
  • Use 
    data analysis
     to define KPIs, track performance, and inform strategy and prioritization.
  • Oversee a portfolio of enterprise and mid-market accounts, ensuring consistent value delivery, retention, and growth.
  • Develop and execute 
    cross-sell and up-sell strategies
     to expand account value.
  • Lead communication and adoption efforts for product launches and experience-impacting changes.
  • Serve as a senior voice of the customer across the company, sharing insights with 
    Product

    Ops
    , and 
    Growth
     teams.
  • Build customer advocacy initiatives, including case studies, referrals, and testimonials.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Must haves

  • 8+ years of experience in 
    Customer Success
     or 
    Account Management
    , ideally in a 
    B2B SaaS
     or 
    fintech
     environment.
  • Strong leadership experience, with a proven track record of building and managing high-performing teams.
  • Demonstrated success managing enterprise and mid-market customers, with a focus on 
    retention

    upsell
    , and 
    cross-sell
    .
  • Deep understanding of financial services or related sectors.
  • Excellent communication and relationship-building skills in both 
    Portuguese
     and 
    English
    .
  • Experience using 
    Hubspot
     or similar 
    CRM
    , and 
    Customer Success Platforms
    .
  • Strategic, analytical mindset with a strong bias for action and measurable results.

Nice to haves

  • Familiarity with 
    AI tools
     for customer operations and automation.
  • Basic proficiency in 
    Spanish
     or interest in learning it.
  • Proficiency in 
    spreadsheets

    SQL
    , or 
    Python
    .
  • A good sense of humor.

Why join Clara

At Clara, you'll have the autonomy, speed, and support to make meaningful impact — not just on your team, but on how organizations are run across Latin America.

Who we are

  • We're the leading 
    B2B fintech for spend management
     in Latin America.
  • Certified as one of the world's fastest-growing companies, a 
    Great Place to Work
    , and a 
    LinkedIn Top Startup
    .
  • Passionate about making Latin America more prosperous and competitive.
  • Constantly innovating to build financial infrastructure that enables each of our customers to thrive.
  • Product-led, high-talent-density culture — designed for builders who raise the bar.
  • Proud of our open, inclusive, and values-driven environment.

What we believe in

  • #Clarity.
     We say things clearly, directly, and proactively.
  • #Simplicity.
     We reduce noise to focus on what really matters.
  • #Ownership.
     We take responsibility and never wait to be told.
  • #Pride.
     We build products and experiences we're proud of.
  • #Always Be Changing (ABC).
     We grow through feedback, risk-taking, and action.
  • #Inclusivity.
     Every voice counts. Everyone contributes to our mission.

What we offer

  • Competitive salary and stock options (
    ESOP
    ) from day one
  • Multicultural team with daily exposure to 
    Portuguese, Spanish, and English
     (our corporate language)
  • Annual learning budget and internal accelerated development paths
  • High-ownership environment: we move fast, learn fast, and raise the bar — together
  • Smart, ambitious teammates — low ego, high impact
  • Flexible vacation and 
    hybrid work model
     focused on results

If you're ready for growth, ownership, and impact — apply now and help us redefine B2B finance in Latin America.

Clara's Hybrid Policy

Claridians in a hybrid mode split their time between working from the office, talking to or visiting customers, or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for each individual and team.

We don't enforce a minimum number of days for most roles, but you're expected to spend time at the office organically, and be at the office most days during your ramp-up or when required by your leader.


  • Head of Customer Success

    1 semana atrás


    São Paulo, São Paulo, Brasil i4pro Tempo inteiro R$120.000 - R$240.000 por ano

    Venha fazer parte do i4time para juntos, impulsionarmos o mercado segurador do Brasil com tecnologia e inovaçãoO que fazemos?A i4pro é líder em soluções tecnológicas para o mercado segurador e a única empresa brasileira que atende todos os ramos regulados pela Susep.Oferecemos soluções de administração de apólice de ponta a ponta, com...

  • Head of Customer Success

    4 semanas atrás


    São Paulo, Estado de São Paulo, Brasil i4pro Tempo inteiro

    Venha fazer parte do i4time para juntos, impulsionarmos o mercado segurador do Brasil com tecnologia e inovação! O que fazemos?A i4pro é líder em soluções tecnológicas para o mercado segurador e a única empresa brasileira que atende todos os ramos regulados pela Susep.Oferecemos soluções de administração de apólice de ponta a ponta, com...

  • Head of Operations

    2 semanas atrás


    São Paulo, São Paulo, Brasil Clicknurse (a MyCareforce company) Tempo inteiro R$90.000 - R$120.000 por ano

    At MyCareforce, we've already connected 21,000+ nurses to 300+ healthcare units in Portugal and Brazil, covering nearly 1 million hours of care. Backed by $3.9M in funding, our mission is clear: improve the quality of healthcare shift by shift.As Head of Operations, you'll be responsible for boosting fullfillment performance and scaling team effectiveness...


  • São Paulo, São Paulo, Brasil Darwin AI Tempo inteiro R$60.000 - R$120.000 por ano

    We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data and AI...


  • São Paulo, São Paulo, Brasil griddable Tempo inteiro R$90.000 - R$120.000 por ano

    DescriptionFor our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our...


  • São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$90.000 - R$120.000 por ano

    As Customer Success Specialist Amazon Connect within the AWS Customer Success Center of Excellence, you will drive enterprise adoption and measurable customer business value realization for AWS Amazon Connect services by developing and executing comprehensive customer success strategies. You will design and implement frameworks, programs, and playbooks that...


  • São Paulo, São Paulo, Brasil Botcity Tempo inteiro R$90.000 - R$120.000 por ano

    Company and Role OverviewAt BotCity, we've built a pioneering Intelligent Automation platform, backed by global investors such as Y Combinator and SoftBank. Our mission is to empower enterprises worldwide to scale their automation initiatives with best-in-class governance, orchestration, and developer tools. We believe that automation projects are...


  • São Paulo, São Paulo, Brasil Perforce Software Tempo inteiro R$90.000 - R$120.000 por ano

    Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you'll work with and learn from some of the best and brightest in business. Before you know it, you'll...


  • São Paulo, São Paulo, Brasil Salesforce Tempo inteiro R$120.000 - R$240.000 por ano

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...


  • São Paulo, São Paulo, Brasil Salesforce Tempo inteiro R$90.000 - R$120.000 por ano

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...