Service Connection Team Leader

Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.

We are looking for:

• A Service Connection Team Leader who will manage and develop the Service Connection Support team on a day-to-day basis, and will be accountable for achieving the defined targets, implementing the solutions and improvements in line with SU strategy and guarantee customer satisfaction
• Our Service Connection Support team is integrated in the GBS Procurement Service Line and is responsible to provide Support to Users and Buyers for the scope of Provisioning and Accounts Payable

We count on you for:

Manage the department & staff

• Organize and assess work of the team
• Set priorities and/or plan work for a weekly or daily schedule
• Ensure that team output is in line with applicable delivery targets, indicators, ongoing projects, deadlines, cost and quality expected
• Ensure that team output is in line with group standards (e.g. Health and Safety)
• Act as an expert of the domain and coach people toward accountability in terms of deliverables
• Ensure team member development and career progression
• Inform, train, motivate, coach all team members to facilitate their growth
• Promote spirit of collaboration, continuous improvement and speak up attitude to act as problem solver both internally and outside Service Unit
• Ensure business continuity and backups are in place
• Ensure or perform training activities (ex: onboarding of new employees in the team)

Deliver operational services

• Monitor performance to ensure delivery of service in line with customer expectations
• Analyze structural issues and collaborate with Service Owner to fix them
• Ensure compliance with Group Internal Control, policies and audits, and perform the relevant checks
• Ensure work instructions/operating procedures are periodically updated
• Prepare and publish all reporting on time and with the required quality
• Find and implement quick fix solutions for problems or escalate issues
• Ensure appropriate follow-up by the team of all pending issues, identifying trends, recurrent issues and taking appropriate actions/contacts internally or externally to address root causes
• Ensure relevant communications are made in a timely manner
• Guarantee effective touch points with buyers and users with high participation rates

Ensure continuous improvement & innovation

• Ensure customer satisfaction
• Monitor and act on user's feedback
• Proactively monitor service provided, analyze gaps to target performance and propose and lead performance improvement initiatives
• Promote innovation in the team, and import new ideas and solutions from internal & external contacts
• Collaboration across the organization and with Service Owner to maintain standardization cross fertilization, and improve automation
• Be able to Project Manage several projects and initiatives simultaneously guiding teams to achieve the most effective and fastest results

Acquire and update knowledge about policies, and adapt process to business needs

• Maintain knowledge about process & tools, and about the Group policies and procedures
• Collect all input from Service Line Management to develop knowledge of the team
• Learn and share best practices in the team
• Stay updated about customer requirements/specificities and future needs of company and customer

Create trusting partnership with stakeholders (internal and external)

• Be known and recognized by BSA stakeholders
• Take ownership and resolve escalation requests from stakeholders
• Create, maintain and be active in networking
• Initiate and maintain improved collaboration, across GBS/BSA organization, to accelerate improvement

You can count on us for:

• Work in a dynamic and collaborative environment and to contribute to this group's transformation
• Growth and learning opportunities

You will bring:

Education and Experience

• Degree in Business Management, Procurement, Accounting or in a relevant domain
• 3 to 5 years experience in management and/or procurement
• Proven people management experience

Skills

• Fluent in English (both written & spoken)
• Proven leadership and people management skills
• Experience in leading big teams in global environments
• Strong Communication skills and ability to interact with all levels in the organization
• Strong Customer-oriented attitude and ability to be agile
• Project Management skills and ability to manage several projects at the same time
• Strong collaboration profile with problem solving mindset
• Proactive with a high level of initiative and autonomy
• SAP experience in the domain

You will get:

• Competitive salary and benefits package
• 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
• Training platform for all employees
• Free language courses (24 languages available)
• Free well-being sessions (physical and psychological)

Additional information:

• Locations: Lisbon (Portugal), Curitiba (Brazil), Bangkok (Thailand)
• Hybrid working model

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.