Customer Support Specialist PT

Há 22 horas

Recife, Pernambuco, Brasil CrunchEquation Tempo inteiro R$40.000 - R$60.000 por ano

Welcome to CrunchEquation, a consulting firm dedicated to empowering businesses with services that drive success and growth. We specialize in customer support, design, marketing, SEO, and more.

We are looking for a Customer Support Specialist with iGaming experience, fluent in Portuguese (PT-PT) and English, to provide exceptional assistance to players, resolve inquiries efficiently, and enhance customer satisfaction in the online casino and sports betting space. The ideal candidate has a strong understanding of iGaming platforms, player behavior, and responsible gaming practices

Key Responsibilities:

  • Provide top-tier customer service via live chat, email, and phone to assist players with inquiries related to accounts, payments, bonuses, technical issues, and game rules.
  • Deliver fast, friendly, and accurate responses, ensuring high levels of player satisfaction.
  • Assist with responsible gaming requests, including self-exclusions, limits, and compliance with gambling regulations.
  • Troubleshoot account verification (KYC), deposit and withdrawal issues, and other technical challenges.
  • Work closely with the fraud and risk teams to identify and prevent suspicious activities.
  • Guide players on bonus terms, wagering requirements, and promotions.
  • Foster a positive gaming experience by proactively engaging with players.
  • Escalate unresolved issues to internal teams while ensuring timely follow-ups.
  • Gather player feedback to improve support processes and platform functionality.
  • Maintain detailed support logs and player interactions in the CRM system.
  • Ensure compliance with iGaming regulations, GDPR, and responsible gaming guidelines.
  • Work collaboratively with operations, risk, and marketing teams to improve player experience.

Requisitos

  • 1+ years of experience in customer support, preferably in the iGaming, online casino, or sports betting industry.
  • Strong knowledge of iGaming platforms, player behavior, and gaming regulations.
  • Experience with live chat software, CRM systems, and ticketing tools.
  • Fluent in Portuguese (PT-PT) and English (both written and spoken).
  • Excellent problem-solving, communication, and multitasking skills.
  • Strong empathy and patience when handling customer inquiries.
  • Ability to work independently and as part of a team in a fast-paced environment.

Familiarity with fraud detection, AML, and responsible gaming policies is a plus.

Vantagens

  • A collaborative and innovative work environment.
  • The opportunity to work with diverse brands across industries.
  • Competitive salary and benefits package.
  • Ongoing learning and professional development opportunities.

If you're passionate about customer service and iGaming, we want to hear from you

Join CrunchEquation and be part of a team delivering exceptional player experiences

  • SEO Specialist PT-BR

    Há 21 horas

    Recife, Pernambuco, Brasil CrunchEquation Tempo inteiro R$80.000 - R$120.000 por ano

    Welcome to CrunchEquation, a managed-services partner for iGaming brands. We blend SEO, content, CRM, VIP, design, marketing, and compliance to deliver sustainable growth across sportsbook and casino.We're hiring an SEO Specialist to lead day-to-day organic growth for Brazil. You'll own technical and on-page/off-page SEO, build scalable content architectures...

  • SEO Specialist PT-BR

    Há 3 dias

    Recife, Pernambuco, Brasil CrunchEquation Tempo inteiro R$40.000 - R$80.000 por ano

    Welcome to CrunchEquation, a managed-services partner for iGaming brands. We blend SEO, content, CRM, VIP, design, marketing, and compliance to deliver sustainable growth across sportsbook and casino. We're hiring an SEO Specialist to lead day-to-day organic growth for Brazil. You'll own technical and on-page/off-page SEO, build scalable content...

  • Marketing Specialist PT-BR

    Há 21 horas

    Recife, Pernambuco, Brasil CrunchEquation Tempo inteiro R$40.000 - R$80.000 por ano

    drive success and growth. We specialize in customer support, design, marketing, SEO, and more.We are looking for a Marketing Specialist to develop and execute digital marketing campaigns that drive brand awareness, lead generation, and customer engagement. The ideal candidate has experience in multi-channel marketing, content creation, analytics, and...

  • Healthcare Specialist

    Há 3 dias

    Recife, Pernambuco, Brasil Nuvexa Tempo inteiro R$4.000 - R$12.000 por ano

    Role DescriptionThis is a full-time on-site role for a Healthcare Specialist, located in Recife, PE. The Healthcare Specialist will provide direct healthcare services, administer treatments, and support patient care in collaboration with the medical team. Responsibilities include performing emergency medical tasks, training team members on healthcare...

  • OTR Operations Manager, Last Mile, Logistica

    1 dia atrás

    Recife, Pernambuco, Brasil Amazon Tempo inteiro R$90.000 - R$120.000 por ano

    DESCRIPTIONDo you want to work hard, have fun and make history? If you do, then Amazon could be the right career choice for you. Our logistics team are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but also the entire industry. Amazon's...

  • OTR Operations Manager, Last Mile, Logistica

    Há 24 horas

    Recife, Pernambuco, Brasil Amazon Tempo inteiro R$104.000 - R$156.000 por ano

    Do you want to work hard, have fun and make history? If you do, then Amazon could be the right career choice for you. Our logistics team are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but also the entire industry. Amazon's transportation teams...

  • IT System Technician

    Há 7 dias

    Recife, Pernambuco, Brasil Motorola Solutions Tempo inteiro R$40.000 - R$60.000 por ano

    Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's...

  • Regional Account Executive

    2 semanas atrás

    Recife, Pernambuco, Brasil KnowBe4 Tempo inteiro R$40.000 - R$120.000 por ano

    About KnowBe4Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed...

  • Associate RevOps Analyst

    2 semanas atrás

    Recife, Pernambuco, Brasil Liferay Tempo inteiro R$40.000 - R$60.000 por ano

    About LiferayLiferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges....

  • Associate RevOps Analyst

    2 semanas atrás

    Recife, Pernambuco, Brasil Liferay, Inc. Tempo inteiro R$40.000 - R$80.000 por ano

    About LiferayLiferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges....