agente de customer experience b2b

Permanent Regular

Job Description:

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Customer Care Analyst

Your next challenge

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What you'll be doing:

Handles incoming interactions respecting guidelines

Generates clients feedback when needed

Manages own backlog of actions/e-mails

Work Experience Requirements:

First experience in Customer Care or possibly as receptionist or personal assistant

Education Requirements:

School education

Technical Skills:

Familiar with Customer Care tools

Familiar with digital

Behavioural Skill:

Customer focus: Building strong customer relationships and delivering customer-centric solutions

Resourfulness: Securing and deploying resources effectively and efficiently

Cultivates innovation: Creating new and better ways for the organisation to be successful

Languages:

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Competencies:

Adaptability (Competent)

Attention to Detail (Competent)

Communication (Competent)

Customer-Centric Mindset (Competent)

Customer Experience Management (Competent)

Multitasking and Time Management (Competent)

Pluxee Product and Market Knowledge (Competent)

Problem-Solving (Competent)

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Your team

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• Happy at work

1) A meaningful job: Be the change Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.

2) A great culture: People matter – a lot Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun

3) An empowering environment: Be yourself At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.