Associate Technical Customer Support

Location

Must be Based in Brazil - Remote position

Why You Should Join Intelex?

At Intelex, we empower organizations to improve Environmental, Health, Safety, and Quality performance through innovative software solutions. As part of our Support Team, you'll play a critical role in helping customers succeed by ensuring they get the most out of our platform. You'll join a collaborative, growth-oriented environment where your ideas matter and your career can thrive.

What You'll Do?

As an Associate Support Analyst, you will be the first point of contact for customers seeking technical assistance with Intelex applications. Your work ensures smooth operations and exceptional customer experiences. Key responsibilities include:

• Manage a dynamic queue of support inquiries and requests.
• Diagnose and resolve technical issues, determining whether they are system or user-related.
• Escalate complex issues to senior support personnel when needed.
• Communicate with customers via multiple channels (ticketing system, phone, email, web meetings, and live chat).
• Focus on real-time support through live chat and phone.
• Troubleshoot and debug qualified system issues; analyze root causes and document findings.
• Collaborate with the Product team to categorize issues and support software release processes.
• Maintain accurate documentation in the Intelex Knowledge Base.
• Ensure timely resolution of customer requests within service level agreements.
• Identify opportunities for product and process improvements based on customer feedback.
• Build and maintain deep knowledge of Intelex products and applications.

What You Bring?

Must-Have Skills & Traits

• Strong problem-solving and analytical skills.
• Excellent written and verbal communication; ability to explain technical concepts to non-technical audiences.
• High attention to detail and ability to prioritize in a fast-paced environment.
• Positive attitude and commitment to delivering outstanding customer service.

Nice-to-Have

• Understanding of Environmental, Health, Safety, or Quality domains.
• Bilingual proficiency.
• Familiarity with web-based application architectures and object-oriented design principles.

Technical Competencies

• Basic knowledge of programming languages (ASP.NET, XML, JavaScript) and database languages (SQL, T-SQL).
• Proficiency with Microsoft Office and common support tools.
• Experience in web application support or quality assurance is an asset.

Education

• Bachelor's degree or college diploma in Computer Science, Information Systems, or equivalent experience.
• MCSE certification is a plus.

What You'll Get

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision benefits.
• Flexible work arrangements (remote options available).
• Paid time off and company holidays.
• Professional development opportunities and access to learning resources.
• Inclusive, collaborative culture that values diversity and innovation.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Intelex

Since 1992, Intelex Technologies, ULC. is a global leader in the development and support of software solutions for Environment, Health, Safety and Quality (EHSQ) programs. Our scalable, web-based software provides clients with unprecedented flexibility in managing, tracking and reporting on essential corporate information. Intelex software easily integrates with common ERP systems like SAP and PeopleSoft creating a seamless solution for enterprise-wide information management. Intelex's friendly, knowledgeable staff ensures our almost 1400 clients and over 3.5 million users from companies across the globe get the most out of our groundbreaking, user-friendly software solutions. Visit to learn more.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at

Since 1992, Intelex Technologies, ULC. is a global leader in the development and support of software solutions for Environment, Health, Safety and Quality (EHSQ) programs. Our scalable, web-based software provides clients with unprecedented flexibility in managing, tracking and reporting on essential corporate information. Intelex software easily integrates with common ERP systems like SAP and PeopleSoft creating a seamless solution for enterprise-wide information management. Intelex's friendly, knowledgeable staff ensures our almost 1400 clients and over 3.5 million users from companies across the globe get the most out of our groundbreaking, user-friendly software solutions. Visit to learn more.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at

None