AMXL Operations Specialist, Extra Large

Our logistics teams are transforming the way we interact with customers around the world, every day, and solving some of the biggest logistics challenges faced not only by Amazon, but by the entire industry.
Whether items are large or small, we develop solutions to ensure that we deliver on our promise to the customer.

Amazon Logistics (AMZL) Brazil is looking for a Logistics Operations Specialist to join the Amazon Extra Large (AMXL) team. This person will be the focal point for operational activities carried out by third-party partners. The operations take place seven days a week, including holidays, with a 4x3 scale, distributed between front and back office teams.

In this role, you will be responsible for managing delivery stations operated by external logistics partners, ensuring the performance, compliance, and standardization of processes. You will play a fundamental role in tactical execution aimed at growth, expansion and maintenance of quality and operational excellence.

You will work in a highly collaborative, dynamic and fast-paced environment — closer to a start-up than to a large corporation. We adopt the mindset that no idea is bad and that the best ideas should be tested and tried.

It is essential that you are able to thrive in an ambiguous and fast environment, delivering consistent results. Some of the activities will be carried out remotely, while others will include audits and in-person visits to the logistics partners' operations.

Key job responsibilities
- Manage end-to-end the stations operated by logistics partners, ensuring efficiency, compliance, safety and the best customer experience.
- Act operationally in managing the daily routine, ensuring the execution of processes, volume monitoring, and resolution of deviations.
- Monitor and optimize operating costs, identifying opportunities to reduce expenses and increase productivity without compromising quality.
- Manage operational capacity, anticipating peaks in demand and ensuring adequate resources, infrastructure, and teams for current and future volumes.
- Develop, implement, and lead tactical and expansion projects, such as network adjustments and optimization of logistics flows.
- Define and monitor strategic metrics and KPIs with logistics partners, implementing action plans to achieve or exceed goals.
- Analyze data from multiple sources to identify trends, risks, and opportunities, using insights for critical and quick decisions.
- Act as the main link between internal and external stakeholders, ensuring alignment of objectives, deadlines, and compliance.

A day in the life
The Logistics Operations Specialist manages the operation of outsourced delivery stations, ensuring efficiency, compliance, and quality. It acts both tactically, analyzing metrics, and operationally, following the daily routine and resolving deviations on the ground. It works in collaboration with internal teams such as Planning, Security and Supply Chain, as well as external partners. It is responsible for ensuring adequate capacity for peak demand and presenting business cases for improvements. The focus is on ensuring that large items are delivered with speed and excellence, ensuring the best customer experience.

Basic Qualifications:
- Bachelor's degree
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience managing large data sets and utilizing to drive performance and process improvements
- Experience in program management, logistics, operations, supply chain, transportation, or equivalent
- Advanced English Skills

Preferred Qualifications:
- Experience with SQL

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