Product Manager, Customer

Job title: Product Manager – Customer & Account
Location: Sao Paulo, Brazil

• Please note that full fluency in English is a requirement for this role, so we kindly ask that you submit your CV in English. Proficiency in Portuguese, Spanish, or Italian is considered a plus.

Overview Of The Role
We are looking for a dynamic and strategic Product Manager to join our Customer & Accounts product domain. This is an exciting opportunity to shape the customer experience in one of the most vital areas of Betfair International.

In this role, you will work collaboratively across multiple functions to define, deliver, and continuously enhance our services related to registration, login, account management, and customer preferences across various jurisdictions.

Additionally, you will play a crucial role in supporting the localisation of our products for Brazil, Spain, and Italy, ensuring they meet market-specific needs while maintaining a seamless, intuitive, and secure user experience.

Our new Sao Paulo workspace is the perfect place for team collaboration and individual growth. It is located in the Paulista neighbourhood with great transport links across the city and exciting working environment.

What You'll Do
You will be responsible for overseeing the player lifecycle services within the product, balancing business growth, regulatory compliance, and user experience. By working closely with technology, compliance, operations, design, and other stakeholders, you will help drive innovation and create frictionless customer journeys that align with our international strategy.

If you thrive in a fast-paced environment and have a passion for delivering user-centric solutions across diverse markets, we'd love to hear from you.

Customer Insight

• Use internal analytics tools and ad hoc data insights to drive product improvements
• Leverage customer feedback tools to validate feature direction and identify pain points
• Collaborate with UX and research to understand and improve user flows

Product Strategy

• Translate customer and business needs into a clear product roadmap
• Make proactive product recommendations that align with your squad's and tribe's strategy
• Perform post-launch analysis and suggest next iterations

Influencing People

• Communicate product plans, status, and outcomes clearly to stakeholders and managers
• Build strong cross-functional relationships with compliance, tech, and operational teams
• Support and mentor junior team members where applicable

Product Execution

• Write high-quality specs that clearly describe functionality, use cases, and edge conditions
• Collaborate with POs, engineering, and design to deliver value iteratively and efficiently
• Make trade-offs between scope, speed, and quality when launching new initiatives
• Participate in QA process by supporting PO decisions and release readiness

What You'll Bring
Skills and Experience:

• Demonstrated product management experience, ideally in consumer tech or gaming
• Experience with data tools (e.g., Looker, PowerBI) to make insightful decisions
• Exposure to user feedback tools (e.g., applause, surveys, NPS)
• Strong communication and collaboration skills, comfortable presenting to collaborators
• Familiarity with Agile delivery processes and working with cross-functional teams

Behaviours And Attributes

• Curious and customer-focused
• Proactive in seeking input, sharing progress, and calling out blockers
• Comfortable balancing near-term deliverables with long-term strategy
• Collaborative approach with a willingness to support team success

What Good Looks Like

• Clear and actionable roadmap aligned to goals
• Prioritised backlog with input from data, research, and stakeholders
• Features delivered on time and to a high-quality standard
• Positive feedback from stakeholders and teammates
• Proven improvements in customer experience and KPIs

It's ok if you don't think you tick every box on this list. We love people who want to challenge themselves and are passionate about what they do. If you believe you can contribute in some areas and are eager to learn, we encourage you to apply.

Why Choose Us
Aside from a generous base salary, we have a fantastic benefits & rewards program that is designed to encourage personal and career development.

• Discretionary annual performance bonus
• 13th Month Payment
• Annual Salary Increase
• Long Term Disability (LTD)
• Health and dental insurance for you, your partner and your children (if you all live at the same address)
• Personal life insurance and income protection
• A personal interest allowance to let you learn something new or pursue a hobby
• Employee Assistance Programme
• Transportation and Childcare Allowance
• R$ 800 per month in Meal Vouchers
• Maternity Leave - 26 weeks paid, Paternity Leave 4 weeks paid
• External learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning "Power Hours" every month during office time, full access to the Udemy and Mindtools platforms, in-house leadership program and many other training opportunities for developing your skills and progressing your career
• Family Reward

Equal Opportunities
At Flutter International we are committed to creating an inclusive environment where our people can be their authentic selves and thrive. We embrace and celebrate diversity, respecting all our uniqueness and differences.

We welcome you to let us know whether you have any accessibility needs. All you need to do is email us at
.
Your journey with us is focused on ensuring you have what you need to be your best self.

Learn more about the works we are doing on Inclusion and Belonging here:

The Group
Betfair International
is a proud member of the Flutter Entertainment family, a global leader in sports betting, iGaming, and entertainment. We're not just another company; we're listed on both the prestigious FTSE 100 index on the London Stock Exchange and the New York Stock Exchange (NYSE). What sets us apart is our world class brands, cutting-edge products, and our International division includes our operations in over 100 global markets and offers sports betting, casino, poker, rummy and lottery, mainly online. What truly defines us is our commitment to ensuring that the excitement of gaming and entertainment is experienced in a responsible and sustainable way. Our remarkable team of over 8,000 colleagues drives this vision, spread across 28 offices worldwide.