Network Associate Analyst
1 semana atrás
Job Description
Monitoreo plataformas Cisco, Routers Switches, Access Points, Controladoras Wireless.
Manejo de alertas y eventos en plataformas de monitoreo.
Experiencia de trabajos en NOCs.
Clasificación y priorización de tickets, Triaje.
Atención al cliente final.
Qualifications
Triaje de eventos de monitoreo.
Contacto con TAC Cisco, para crear casos y RMAs.
Seguimiento casos Cisco.
Atención a cliente final en centro de servicios
Identificación de incidentes.
Identificación de problemas.
Escalamiento a N2.
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