SRE - Site Reliability Engineering Pleno

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Profissional Pleno de Site Reliability Engineering (SRE), com sólida experiência em Observabilidade, responsável pela gestão centralizada de ferramentas críticas para monitoramento, métricas, alertas e visualização de ambientes corporativos. Atua de forma colaborativa com times de infraestrutura e aplicações para garantir a confiabilidade, disponibilidade e performance dos serviços.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

Zabbix: Intermediate/Advanced – administration, template creation, host configuration, triggers, and integration with alert systems.

Grafana: Intermediate/Advanced – dashboard development, use of plugins, integration with various data sources (Prometheus, Zabbix, etc.).

Dynatrace: Intermediate/Advanced – application monitoring configuration (APM), performance analysis, and troubleshooting in complex environments.

Prometheus: Junior/Intermediate – basic configuration of collectors/exporters, writing queries in PromQL, and integration with Grafana.

OpsGenie: Intermediate/Advanced – incident management, alert policy configuration, escalation, and integration with monitoring tools.

Advanced English desirable and Preferably residing in São Paulo or surrounding areas, as occasional travel to the client site may be required

Responsibilities

• End-to-end management of the SRE Core team's observability platforms.
• Creation and maintenance of dashboards, alerts, and metrics for proactive and reactive support.
• Support for application and infrastructure teams in detecting and resolving critical incidents.
• Definition of observability best practices and monitoring standardization across multiple environments.
  Collaboration with DevOps and Cloud squads to integrate tools into CI/CD pipelines.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.