Account Manager, Onboarding

2 semanas atrás

São Paulo State of São Paulo Brazil Google Tempo inteiro
info_outlineXPlease submit your resume in English - we can only consider applications submitted in this language.
Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 2 years of advertising, consultative sales, business development, online media environment, or marketing role.
  • Ability to communicate in English fluently to support client relationship management in different regions.
Preferred qualifications:
  • Master's degree in a business related field.
  • 1 year of experience managing digital marketing and advertising campaigns, projects, and relationships with customers or agencies.


About the jobBusinesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

In this role, you will manage and develop relationships with clients and help them achieve business goals, contribute to the team performance delivering against quarterly business goals. You will deliver against assigned customer goals, while prioritizing and delivering an excellent on-boarding experience to Google's advertisers, and work with colleagues in New Business Sales (NBS) and Google Customer Solutions (GCS) Sales to deliver seamless customer on-boarding. You will implement ways to improve the customer relationships, tailor and share performance-enhancing suggestions and promote other Google products. You will communicate with customers via phone and email and provide advice, help our advertisers get the best return on their advertising investment by working with them in a consultative role.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and we have fun doing it.

Responsibilities
  • Engage and influence key customer stakeholders by leading meetings to uncover marketing goals and Key Performance Indicators (KPIs), translating them into campaign strategies.
  • Build and pitch data-driven solutions to improve customer value through Google's advertising solutions, manage objections, and achieve business growth goals.

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