Renewals Account Manager

1 dia atrás

São Paulo, São Paulo, Brasil BPOD Tempo inteiro R$60.000 - R$80.000 por ano

BPOD latam is looking for a person to support our team as Renewals Account Manager in São Paulo, Brasil.

Position Summary:

The Renewals Account Manager is responsible for overseeing and securing the renewal of technology service and subscription agreements. This role focuses on nurturing long-term client relationships, safeguarding recurring revenue, and uncovering opportunities for business growth through excellent account management and customer engagement.

Key Responsibilities:

  • Manage the renewal lifecycle for licenses, subscriptions, and service contracts, ensuring timely execution and favorable outcomes for both the client and the company.
  • Build and maintain strong relationships with customers and partners, addressing concerns and ensuring high levels of satisfaction.
  • Monitor customer engagement to identify churn risks and implement proactive strategies to strengthen retention.
  • Develop a clear understanding of each client's business goals and solution needs.
  • Detect opportunities for upselling and cross-selling during renewal discussions.
  • Collaborate closely with sales, customer success, and technical support teams to guarantee a seamless renewal experience.
  • Leverage CRM systems to track renewals, maintain accurate records, and produce reports on account health and retention metrics.

Qualifications:

  • Minimum 3 years' experience in technology related sales.
  • Proven history working with vendors, wholesalers, partners and end users within technology industry.
  • Background in enterprise software/SaaS focused on IT service management or endpoint protection.
  • Bachelor's degree or certificate of completion of studies.
  • Excellent communication and relationship-building skills, problem-solving, and delivering exceptional customer experiences.
  • Confident presenter, able to convey information clearly and persuasively to diverse audiences.
  • Fluency written and verbal communications in English and Spanish is a must.

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