Help Desk Analyst

Come to one of the biggest IT Services companies in the world Here you can transform your careerWhy to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.We are looking for

Service Desk Agent - Bilingual,who wants to learn and transform his career. In this role you will:Attend all incidents reported by users through the helpline or incident logging platform. Record all calls from the helpline and register the incident in the ticket registration platform.

Attend on the spot the incidence of the user reporting problems with the Workstation computer equipment. Direct each incident (ticket) to the corresponding resolution group for prompt attention. Advise users seeking support in processes not related to workstation problems.

Receive and document service failures reported by users regarding the attention of the different troubleshooting group

Follow up on each ticket generated so that it is attended within the levels agreed with each resolving group according to the service catalog.Report in real time a problem or failure in applications that affects a group of users with the same problem to be attended as a major incident.Review service levels and proactively execute improvement measures in case of a drop in service performance.Language:Intermediate EnglishAdvance Spanish>>>>>What do we offer?TCS Benefits – Brazil:Health insurance

Dental PlanLife insurance

Transportation vouchers

Meal/Food VoucherChildcare assistanceGympassTCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates

Partnership with SESCReimbursement of CertificationsFree TCS Learning Portal – Online courses and live training

International experience opportunity

Discount Partnership with Universities and Language SchoolsBring Your Buddy – By referring people you become eligible to receive a bonus for each hireTCS Gems – Recognition for performance

Xcelerate – Free Mentoring Career PlatformTata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process. At Tata Consultancy Services we promote an inclusive culture, we always work for equity.

This applies to Gender, People with Disabilities, LGBTQIA , Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects each person.

Our motto is Inclusion without exception. At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA , Religion, Race, Ethnicity.

All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer

#Buildingonbelief