Salesforce Support Specialist

Are you ready for a new beginning?

We need your talent, knowledge and dedication to better our world with biology.

Our purpose points the way

In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges. Since we began more than a century ago, this has been our guide. It's how we've gotten so far. And it's how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.

We're here to better our world with biology.

Do you want to harness your technical expertise to help solve some of humanity's biggest challenges? At Novonesis, we believe biology holds the key to a better future - and we need your talent to unlock its full potential.

About the Role

As a Salesforce Service & Support Specialist, you will be at the forefront of empowering both internal and external users of our Salesforce platform, including customer-facing applications. Your work will ensure seamless operations, impactful user experiences, and continuous improvement of our systems.

This is more than a technical support role - it's an opportunity to play a central part in enhancing how we connect with our customers and deliver value. By troubleshooting issues, managing change requests, and gathering feedback, you'll directly contribute to the implementation of innovative solutions that transform the way we do business.

You'll also provide training and updates to key super users, enabling them to unlock the full potential of Salesforce across our organization. In collaboration with the wider Commercial Excellence & Digital Transformation (CxT) team, you'll help shape Novonesis into a data-driven, customer-centric powerhouse.

Your Key Responsibilities

• Serve as the first line of support for internal Salesforce users, handling incident resolution, access management, and root cause analysis.
• Provide external support for our digital customer-facing tools, ensuring smooth functionality and user satisfaction.
• Communicate platform updates, changes, and incident resolutions to stakeholders across the organization.
• Deliver training to Salesforce super users, empowering them to maximize platform capabilities.
• Collaborate on projects, user acceptance testing, and stakeholder management to implement meaningful system improvements.
• Analyze data and create dashboards to inform decision-making and track progress using Salesforce reporting elements and tools like PowerBI.

What We're Looking For

We're seeking a proactive, service-minded individual who thrives in a fast-paced, collaborative environment. You should have:

• Proven experience working with Salesforce, including troubleshooting and supporting users through ticketing systems.
• Strong communication skills to interact effectively with internal and external stakeholders on changes and incidents.
• A bachelor's degree in a relevant field and a passion for technology and business processes.
• Preferred experience with tools like ServiceNow, JIRA, and PowerBI.
• Fluent English proficiency, both written and spoken.

Why Join Novonesis?

At Novonesis, you'll be part of a mission-driven organization using biosolutions to tackle the world's toughest challenges. As a member of the CxT team, you'll gain access to cutting-edge technologies, ongoing learning opportunities, and a supportive community of passionate professionals.

You'll have the chance to grow your skills while making a measurable impact—not just within the company but in the world we aim to improve.

Work Setup & Travel

• Location: On-site with hybrid options available per local policy.
• Travel: Approximately 1–2 weeks per year for team-related activities.

Could our purpose be yours? Then apply today

At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.
 
Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Want to learn more?
Learn more about Novonesis, our purpose, and your career opportunities at

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Stay alert: Avoid recruitment scams
At Novonesis, we are committed to maintaining a safe and transparent recruitment process. Please be aware of potential scams targeting job seekers and take note of the following:

• Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process.
• Novonesis does not make employment offers without conducting interviews with candidates.

If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information. We encourage you to verify the legitimacy of the message by contacting us directly through our official channels.