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Networks Service Delivery Sr. Analyst

2 semanas atrás

BRASao PauloGuararema, Brasil Mars Tempo inteiro US$90.000 - US$120.000 por ano

Job Description:

This highly engaged team supports the Network Infrastructure environment globally, ensuring it remains always available, secure, follows standards, well-documented and fit for business needs. Networks as key enabling services require constant management and development to ensure proper Mars IS services delivery.

What are we looking for?

  • Regional Deployment and Global Follow the sun Incident Support (4th Level) experience.

  • Project management skills

  • Contractor, vendor management and project management skills.

  • Incident management, change management, problem management & technical troubleshooting.

What will be your key responsibilities?

  • Support Network Service Roadmap delivery in the three key Network Areas (WAN/LAN, Audio/Video Conferencing and Security).

  • Translates business requirements into technical and functional solution specifications.

  • Documents solutions developed according to the defined rules in place, allowing for the solution to be supported by IT OPS and Vendors.

  • Lead and follow-up delivery and mid-size project and improvement plans.

  • Promote procedures, standards and rules in place and seek opportunities to improve them in the Network space.

  • Suggest and implement network infrastructure upgrades, modifications and EOL (end of life) replacements.

  • Make sure funding (CAB, Running Cost) is planned for the suggested projects.

  • Interact with  SMO (Service Manager Officer) to understand service level agreements and maintain the same.

  • Conduct risk assessment and develop mitigation plans

  • Represent and run network infrastructure service for technology owned within agreed SLA, ensure availability, capacity and reliability of the network Infrastructure services with the usage of ITIL Methodology (incident, problem, change, release and knowledge management)

  • Cooperate with the resolution of Major Incidents and fulfilment of  Support Tasks, deployments & changes for supported technology within the agreed SLA's

  • Suggest technology upgrades, modifications and deployments to the Networks Lead based on business needs. Make sure site funds (CAB, Running Cost) is fed back for suggested projects.

  • Supervise vendor resources to support and maintain the company network operation within supported technology.

  • Maintain working relationships with the key stakeholders (IT Operations, Information Security, Local and Global Infrastructure, Business applications)

  • Perform root cause analysis of infrastructure problems and develop resolution plans.

  • Maintain all documentation for deployment, maintenance, upgrades and problem resolution activities.

  • In addition to the Network Senior Analyst responsibilities, the role will include some of the following, depending on current team needs and/or your personal development goals.

  • Global Functional Expert Role (Incident, request, capacity, CMDB, reporting…)

  • Develop a detailed project plan to monitor and track project progress and performance using appropriate tools and techniques, specifically to analyse the successful completion of short and long-term goals.

  • Proactively manage key stakeholders and update them on project status.

What can you expect from Mars?

  • Work with diverse and talented Associates, all guided by the Five Principles.

  • Join a purpose-driven company, where we're striving to build the world we want tomorrow, today.

  • Best-in-class learning and development support from day one, including access to our in-house Mars University.

  • An industry-competitive salary and benefits package, including a company bonus.

#TBDDT