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IT Services Specialist
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Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
IT Services Specialist
– São Paulo, Brazil (in office role)
Languages Required: Portuguese (native), English (advanced), Spanish (advanced)
Are you someone who's driven, curious, and eager to grow in your IT career? Do you want to work in a global environment where your ambition and proactive attitude are valued just as much as your technical knowledge?
At Genesys, we're looking for an IT Services Specialist who is passionate about helping people and solving problems. You'll support users across Latin America from our São Paulo office, providing hands-on assistance and tier 2 troubleshooting, while learning from a collaborative and experienced global IT team.
What makes this role special?
- You'll have the opportunity to grow your technical skills on the job.
- We value attitude over experience – if you're eager to learn, we'll help you develop.
- You'll work with teams across the globe in three languages: Portuguese, English, and Spanish.
- You'll support employees and leaders, becoming a trusted partner in the business.
What you'll do:
- Be the go-to support for our LATAM users and São Paulo office
- Handle hardware, software, and network troubleshooting
- Provide excellent customer service – remotely and in person
- Learn and support tools like Zoom, Intune, Jamf, etc.
- Support mobile devices, desktop environments, and video conferencing setups
- Contribute to team documentation and improvement projects
- Deliver new hire onboarding sessions when needed
What we're looking for:
- Fluent Portuguese, advanced English, and advanced Spanish
- Strong communication and interpersonal skills
- Passion for learning and willingness to grow in IT
- A proactive mindset – we love people who take initiative
- Technical knowledge is a plus – but not required. We'll train you if you're ready to learn
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
