
Strategic Business Solutions Expert
Há 2 horas
Job DescriptionAs a Technical Account Manager, you will play a key role in delivering strategic services and support to clients ensuring their success and maximizing the value of solutions.You will work with various departments including Product, Account Management, Analytics, Data Science, and Development to ensure all relevant aspects of the product lifecycle are addressed.The end goal of the Technical Account Manager is to own technical aspects of integration efforts, upsells and cross-sales to accelerate merchant growth.Key Responsibilities:Serve as the main technical focal point for enterprise merchants, leading upsells, cross-sales and other effortsAnalyze clients' requirements and business needs from technical and functional perspectives and fit solutions by having a deep understanding of system capabilitiesBuild, monitor, and execute joint project plans with clientsWork closely with Account Management, Sales and Support teams as a technical subject matter expert and offer technical support for new and existing products and servicesProactively initiate and design process improvements, tools, features, and product enhancementsQualifications and SkillsAdvanced English proficiency required to effectively communicate in a professional environmentAt least 4 years of experience as a technical account manager/integrations engineer/solution engineer/technical project manager working with multiple enterprise customers' technical and business teamsClient-facing: excellent communication and project management skills, working with various stakeholders (PMs, and technical resources)Proven technical background, experience with troubleshooting client issues, reading logs, querying DBs, reviewing code, and offering solutionsExperience working with databases and querying languages (e.g. SQL)Critical thinking and technical troubleshooting of multi-layered, complex problem statements while maintaining excellent internal and external stakeholder relationshipsProven technical background with API integrations; comfortable reading logs and source codePrior experience working with internal interfaces such as Development, Product, Account Management, Sales teams in a global organizationEnthusiastic problem solver with a proactive approachSuperb English writing and communication skillsPrior B2B SaaS/PaaS/IaaS experienceExperience working with e-commerce and/or payments industry an advantageExperience with eCommerce platforms such as Shopify and Magento an advantage
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