Facility Manager, Data Center Engineering Operations

5+ years of relevant work experience in a data center or other critical environment or 2+ years of Amazon experience in a data center operation.
- 5+ years of electrical or mechanical experience.
- 2+ year experience with managing diverse teams.
- Strong verbal and written communication skills, technical writing or business justifications (white paper experience).
- Fluency in Portuguese and English.
- Ability to prioritize in a complex, fast-paced environment.
Job summary
AWS has the world's largest cloud computing portfolio.
As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world.
Our Facility Managers help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market.
We have a passion for learning and evolving, it's how we have helped define ourselves as leaders in the industry.
Let's work hard, have fun, and make history
Key job responsibilities
- Oversee all aspects of the data center's critical physical infrastructure.
Maintain high availability and performance while ensuring that all work performed within the site is done to high quality without impact to internal/external customers and maintain service level agreements.
- Manage teams of engineering technicians in all facets of their career.
Prioritize and assign tasks to data center technicians and operators, manage projects, coach and create documentation.
Guide, train and educate staff on best practices related to all service owner issues.
- Effectively and efficiently manage the operations budget and expenditures.
- Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.
- Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs.
- Communicate complex technical information to a non-technical audience.
- Respond to out-of-hours emergency calls.
- Act as an escalation point for all facilities-related issues.
Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
- Ensure all safety procedures are adhered to while performing work.
- Test quality, performance, safety, and reliability of products, equipment and processes.
- Walk job sites in uneven terrain.
Maintain balance and perform construction tasks while on a ladder.
- Regularly lift and/or move up to 39 pounds independently and participate in group lifts for 40+ pounds.
- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull.
- Coordinate body movements when using tools or equipment.
- Perform extended site rounds that could include long distances of walking and long periods of time being away from a desk.
- Work at depths, such as raised floors.
- Work in noisy environments.
- Role may support more than one location/site.
A day in the life
Management of multiples sites and the team of engineers and technicians responsible to keep the electrical and mechanical infrastructure running.
Work in partnership with the internal customers and stakeholders.
Lead the relationship with the Colocation providers and work in the performance improvement action plans along with AWS Infrastructure Performance Management team, holding Colocation providers accountable to the AWS' high performance bar for our customers.
- Bachelor Degree in Electrical Engineering.
- 6+ years of experience with understanding of the electrical or mechanical systems involved in critical data center operations such as: feeders, transformers, generators, switchgear, UPS systems, ATS units.
PDU units, pumps, air handling units and CRAC units
- 3+ year experience with managing diverse teams and other managers.
- 4+ years of experience with root cause analysis and troubleshooting/problem solving.
- 3+ years of experience reading and understanding schematics and building drawings.
- 3+ years of demonstrating the ability to share knowledge and train peers.