Database Support Engineer

Join to apply for the Database Support Engineer - EMEA role at TigerData (creators of TimescaleDB).TigerData, formerly Timescale, accelerates real-time insights with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads.We are a globally distributed, remote-first team that values direct communication, accountability, and collaborative excellence.TigerData is hiring a Database Support Engineer for our growing global team.The right candidates will provide deep technical support and interact with customers daily.You should have deep experience with relational databases (PostgreSQL is a strong plus) and be able to gain a detailed understanding of TimescaleDB quickly.A "+can do it" attitude and a focus on helping the user are essential.This is a remote-first, full-time position with priority in Europe.It is a permanent weekday role with 5 days, 8-hour shifts from 8:00 am CEST to 5:00 pm CEST, Monday–Friday.Be familiar with TimescaleDBSign up for the free trial and test it out before you apply. out the tutorial here: You Will DoWork with customers across topics from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementationManage support cases from beginning to endDevelop and maintain close relationships with customers to help them be successfulBe curious, always willing to learn, and continually look for ways to improve our products, processes, and cultureWhat You NeedBachelor's degree in computer science, information systems, or equivalent experienceRelational DB experience at scale: administration, data modeling, query optimizationExperience with relational databases (PostgreSQL a strong plus)Experience as a technical support professional with external customersStrong aptitude to understand and learn new software productsStrong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audienceOther Things That Will HelpBe familiar with TimescaleDB; download and test it out before you interviewFamiliarity with cloud concepts and experience with AWS, GCP, and AzureExperience with relational databases, NoSQL databases, and data modeling toolsFamiliarity with PostgreSQL, including best practices, Query Plan analysis, backup/restore, migrationsA strong sense of curiosity and willingness to learn as you goOur CommitmentWe respond to every applicantWe review applications fairly and objectively, and shortlist based on relevant skills and experienceWe ensure clear and timely communication throughout your candidate journeyWe maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members across our organizationAbout TigerDataTigerData, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads.Trusted by more than 2,000 customers across 25+ countries and powering over 3 million active databases, we enable developers and organizations to build real-time, intelligent applications at scale.Backed by $180 million from top-tier investors, TigerData is building the new standard for data infrastructure, built on PostgreSQL.We embrace diversity, curiosity, and collaboration.Our blog post: What It Takes to Thrive at TigerData explores our values.What We OfferFlexible PTO and comprehensive family leaveFridays off in AugustFully remote opportunities globallyStock options for long-term growthMonthly WiFi stipendProfessional development and educational resourcesPremium insurance options for you and your family (US-based employees)Ready to join the future of PostgreSQL?We can't wait to meet you.Seniority levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at TigerData (creators of TimescaleDB) by 2x#J-*****-Ljbffr