Technical Support Engineer, Trilogy
Há 6 dias
OverviewTechnical Support Engineer, Trilogy (Remote) - $60,000/year USDThis role involves solving complex technical issues that require deep expertise across Trilogy's AI-augmented support ecosystem.You will work to bridge advanced AI capabilities with real customer challenges and help maintain Trilogy's reputation for exceptional customer support.What You Will Be DoingSolve complex technical issues that our advanced AI systems cannot resolve independentlyAnalyze patterns in escalated tickets to identify opportunities for AI system improvementsApply deep technical expertise across multiple enterprise software productsClose the human-AI gap by feeding your solutions back into our learning systemsMaster new products rapidly to maintain our exceptional support standardsWhat You Won't Be DoingHandling routine, repetitive support tickets (our AI systems manage these)Following a gradual onboarding process (you'll be expected to master multiple products within your first month)Relying on management for technical guidance (self-sufficiency is mandatory)Working within a narrow product specialty (you'll develop expertise across our diverse portfolio)Technical Support Engineer Key ResponsibilitiesSeamlessly bridge the gap between advanced AI capabilities and complex customer challenges to deliver exceptional technical support that preserves Trilogy\'s reputation for excellence across our extensive product portfolio.Basic RequirementsMinimum 3 years of experience in technical customer support rolesAdvanced generative AI proficiency beyond basic usage - demonstrated ability to create automated workflows and custom GPTsExceptional self-learning capabilities with proven ability to master complex technical concepts independentlyCurrent residence in North or South AmericaAbout TrilogyHundreds of software businesses run on the Trilogy Business Platform.Trilogy has been known for talent, technological innovation, and incubating new businesses.Our focus is on simple customer-facing designs and scalable cloud-based solutions.Trilogy is a place to grow your career and work with motivated people.Working with usThis is a full-time (40 hours per week), long-term position.The role is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record.The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year.The payment period is weekly.For details, see .Crossover Job Code: LJ-****-BR-Florianó-TechnicalSuppo.007Seniority levelAssociateEmployment typeFull-timeJob functionEngineering, Information Technology, and Customer ServiceIndustriesSoftware DevelopmentIT Services and IT ConsultingTelecommunicationsReferrals increase your chances of interviewing at Trilogy.Sign in to set job alerts for "Technical Support Engineer" roles.#J-*****-Ljbffr
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Application Support Engineer, Trilogy
2 semanas atrás
Natal, Brasil Trilogy Tempo inteiroOverview Application Support Engineer, Trilogy (Remote) — $60,000/year USD. This is a full-time, long-term position with Crossover as a Contractor of Record. Base pay range: $30.00/hr. Responsibilities AI-Augmented Customer Resolutions: Analyze complex tickets escalated by AI systems, apply human expertise to areas where AI falls short, and then close the...
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Technical Support Engineer
Há 2 dias
Natal, Brasil Laravel Tempo inteiroOverviewAt Laravel, we are committed to creating tools that empower developers to build exceptional web applications while nurturing a supportive and inclusive global community.Customer Success & Support at LaravelOur Customer Success and Support team is dedicated to making every customer interaction a positive and empowering experience.They are driven by a...
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Desktop Support Engineer Natal
Há 6 dias
Natal, Brasil Boardroom Appointments Tempo inteiroAbout the job Desktop Support Engineer NatalContract positionBachelors degree in computer science or related field required5 years Desktop support experienceOwn, reliable vehicleGood communicator as there are several stakeholders to engage with (onsite store store, Team Leader, IT vendor, IT team)Excellent troubleshooting Must have worked on at least two...
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Technical Support Manager
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Natal, Brasil Duda Tempo inteiroWHO WE ARE Duda, the premier website builder for web professionals, marketing agencies and Vertical SaaS companies, serves small businesses through partnerships with major tech and media giants like GoDaddy, TripAdvisor, and ZenBusiness. Duda is a profitable business; our platform has powered over 1 million websites, and we’re backed by $100 million...
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Software Support Engineer
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Natal, Brasil Nybl Tempo inteiroAbout nybl We are developing an AI ecosystem that enables businesses, in any industry, to be able to deploy artificially intelligent solutions using both our platform and applications. Our mission is to develop science-based, physics-informed AI AI applications for the critical industries that humanity needs to survive and thrive. By enabling brilliant...
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Natal, Brasil Tigerdata (Creators Of Timescaledb) Tempo inteiroJoin to apply for the Database Support Engineer - EMEA role at TigerData (creators of TimescaleDB).TigerData, formerly Timescale, accelerates real-time insights with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads.We are a globally distributed, remote-first team that values direct communication, accountability,...
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Full Stack Engineer
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Natal, Brasil Covergo | Insurtech Tempo inteiroFull Stack Engineer (.Net - Support & Observability Focus) - Fully RemoteWe are seeking a Senior Full Stack Engineer with a strong focus on Support & Observability to join our global engineering support team.This role is ideal for engineers who are passionate about solving complex technical problems, improving system reliability, and delivering exceptional...
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Associate Support Engineer, Security
Há 6 dias
Natal, Brasil Rimini Street, Inc Tempo inteiroAssociate Support Engineer, Security page is loaded## Associate Support Engineer, Securitylocations: Remote Braziltime type: Full timeposted on: Posted 2 Days Agojob requisition id: R-********About Rimini Street, Inc.**Rimini Street, Inc. (Nasdaq: RMNI), a Russell **** Company, is a global provider of end-to-end enterprise software support, products and...
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Full Stack Engineer
3 semanas atrás
Natal, Brasil CoverGo | Insurtech Tempo inteiroFull Stack Engineer (.Net - Support & Observability Focus) - Fully Remote We are seeking a Senior Full Stack Engineer with a strong focus on Support & Observability to join our global engineering support team. This role is ideal for engineers who are passionate about solving complex technical problems, improving system reliability, and delivering...
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Community Engineer
Há 4 dias
Natal, Brasil Canonical Tempo inteiroCommunity Engineer (multiple roles and seniority levels) Join to apply for the Community Engineer (multiple roles and seniority levels) role at Canonical Community Engineer (multiple roles and seniority levels) 12 hours ago Be among the first 25 applicants Join to apply for the Community Engineer (multiple roles and seniority levels) role at Canonical Get...
