Technical Support Specialist

Há 4 dias


Curitiba, Brasil Bebeecustomersupport Tempo inteiro

About this roleAs a seasoned technical support expert, you will be responsible for providing top-notch assistance to customers and internal teams.
You will troubleshoot complex technical issues, drive resolutions, and partner with cross-functional teams to improve product functionality.This is an excellent opportunity to utilize your expertise in software development and support to make a significant impact on customer experiences.Identify and resolve complex technical issues through troubleshooting and collaboration with internal teams.Develop strong relationships with customers, partners, and internal teams to ensure seamless communication and issue resolution.Contribute to the improvement of product functionality by working closely with Product, Engineering, and QA teams.Requirements4+ years of experience in technical product support (B2B/SaaS preferred).
Hands-on experience supporting software in production environments (Mobile & Web).
Strong skills in scripting, SQL, APIs, HTML, HTTP, and debugging tools.Excellent problem-solving, analytical, and communication skills.



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